Reading self-development, volunteering, taking walks
Carla Porter
Summary
Thank you for considering my application for this customer service position. I am highly-motivated, passionate, and a commercially-focused team worker who understands how para mount excellent customer service is to the success of a business.
In recent years, I have developed excellent communication and interpersonal skills, which means I will consistently be a positive role model for your products, services, and brand.
I am a high achiever. In addition to attaining excellent academic grades, I was regularly praised by my supervisor in my previous role for my flexibility, loyalty, and commitment to continuous improvement and development.
If you hire me, I will ensure how I serve your customers positively impacts company reviews and sales and protects your hard-earned reputation in this industry.
Overview
21
21
years of professional experience
Work History
Youth Residential Specialist
Missouri Baptist Children's Home and Family Ministries
02.2024 - Current
- Support the emotional, physical and spiritual well-being of our clients
- Communicate/collaborate with all staff to ensure quality and provide coverage/support for all cottages/programs
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
- Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
Security Officer
Gateway Security
09.2023 - 02.2024
- Observe and monitor customers property, report any unlawful or suspicious behavior immediately to management and write very detailed reports.
ISLA Assistant Manager
Behavior Intervention Services
03.2022 - 06.2023
- Manage staff/train new staff working in the assigned client's home
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Caregiver
Various companies
01.2014 - 01.2022
- Assisted the elderly with activities of daily living, transportation to doctor appointments, getting out in the community, assisting with preparing meals, light housekeeping and companionship while encouraging them to continue living as independent as possible and live life to the fullest.
Armed Security Officer
G4S Secure Solutions
03.2013 - 09.2015
- Protect companies property, employees and visitors
- Monitor surveillance cameras to watch out for any disruptions or unlawful activity
- Provide detailed reports on daily activities and incidents.
Correctional Officer
St. Louis City Justice Center
12.2013 - 07.2014
- Care, custody and control of 60-70 male inmates
- Performing count/searches on inmates, supervising meal times, recreation, medication pass and laundry exchange being the only correction officer in the unit.
Newborn Nurse Assistant
Missouri Baptist Medical Center
06.2003 - 12.2013
- Working a 12-hour night shift in the newborn nursery
- Performing hearing screens on infants, lab work, assisting OB/GYN with circumcisions, feeding/changing and many other tasks.
Education
Bachelor of Science - Criminology And Criminal Justice
University of Missouri - St Louis
St Louis, MOSkills
- Written and verbal communication
- Exceptional customer service
- Customer service support
- Customer focused-service
- Client Relations and Customer Service
- Window Customer Service
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionCareer advancementWork-life balance401k matchTimeline
Youth Residential Specialist
Missouri Baptist Children's Home and Family Ministries
02.2024 - Current
Security Officer
Gateway Security
09.2023 - 02.2024
ISLA Assistant Manager
Behavior Intervention Services
03.2022 - 06.2023
Caregiver
Various companies
01.2014 - 01.2022
Correctional Officer
St. Louis City Justice Center
12.2013 - 07.2014
Armed Security Officer
G4S Secure Solutions
03.2013 - 09.2015
Newborn Nurse Assistant
Missouri Baptist Medical Center
06.2003 - 12.2013
Bachelor of Science - Criminology And Criminal Justice
University of Missouri - St Louis
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