Carla Ratlieff

Tracing and Adjustments - NSF - Microfilm Copy Services

• Manage daily operations of 3 departments for optimal performance, ensuring smooth workflows and timely completion of tasks. Delegating and distributing tasks as needed.
• Ensure the team is in compliance with Federal regulations and standards, while maintaining Westamerica Bank's reputation in preventing loss exposure that could negatively impact our clients.
• Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Became the one-stop shop between Westamerica Bank and our vendor, Fidelity Information Services (FIS), for customer error resolution and troubleshooting branch/department equipment.
• Serve as back-up for all 3 departments while fielding phone calls for FIS when they are short staffed.

Tracing and Adjustments

• Researching discrepancies on client's accounts - with an emphasis on checks and deposits.
• Responsible for ensuring the Bank is in compliance with Federal Reserve check processing standards.
• Troubleshooting branch issues in regards to transaction scanning machines.
• Ensure all processing and corrections are made within Federal Regulation timeframes to reduce loss exposure and negative impact to clients.

NSF

• Responsible for verifying possible fraudulent transactions posting to our client's accounts.
• Monitor and close aged overdrawn accounts.
• Ensure all fraudulent transactions are returned within the Federal Reserve timeframes.

Microfilm Copy Services

• Responsible for completing photocopy/statement requests from branches and departments for Westamerica Bank and all acquired banks.
• Assist in completing subpoenas, and other legal requests.
• Responsible for department record keeping, data input of charges, and assisting in estimates for large requests.

• Sorted and placed mail into mailboxes for over 98 branches and 80 departments with high levels of accuracy.
• Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
• Assisted in training new teammates on company procedures.
• Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.