Carla Renovales Flores
Sahuarita,USA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Media Moderator
Alorica
Tucson, AZ
03.2023 - 09.2025
- Monitored user-generated content across social media platforms to ensure compliance with community guidelines and company policies
- Reviewed, flagged, and removed inappropriate, offensive, or harmful content in a timely manner
- Enforced platform rules related to harassment, hate speech, misinformation, and explicit content
- Responded to user reports and escalated high-risk or sensitive issues following proper protocols
- Maintained accurate documentation and logs of moderation actions taken
- Demonstrated strong judgment while making content decisions under strict guidelines
- Worked efficiently in a fast-paced environment while meeting productivity and quality targets
- Protected user privacy and handled sensitive information with confidentiality
- Collaborated with team leads and quality analysts to improve moderation accuracy
- Adapted to frequent policy updates and applied changes consistently
Call Receiver
Triple AAA Emergency Roadside Assistance
Tucson, AZ
03.2022 - 01.2023
- Responded to inbound emergency roadside assistance calls from AAA members
- Assessed vehicle issues and member safety needs quickly and accurately
- Dispatched tow trucks and service providers for breakdowns, flat tires, lockouts, jump-starts, and fuel delivery
- Used dispatch and GPS systems to coordinate timely assistance
- Provided calm, clear communication to members during stressful situations
- Verified membership eligibility and service coverage
- Prioritized calls based on urgency, location, and safety concerns
- Documented call details and service actions accurately in the system
- Followed AAA policies, procedures, and safety protocols
- Maintained professionalism and empathy while handling high-volume calls
Cashier/Customer Service/Grocery Stocker
Fry's Food Stores
Sahuarita, AZ
09.2021 - 03.2022
- Operated cash registers accurately, processing cash, credit, debit, EBT, and digital payments
- Provided friendly, efficient customer service and resolved customer questions or concerns
- Assisted customers with product locations, pricing, promotions, and store policies
- Bagged groceries carefully while following food safety and handling standards
- Handled returns, exchanges, and refunds according to company procedures
- Stocked shelves, rotated products, and ensured proper labeling and pricing accuracy
- Maintained clean, organized sales floor, checkout lanes, and work areas
- Monitored inventory levels and reported low or out-of-stock items to supervisors
- Followed loss prevention and safety guidelines to reduce shrink
- Worked collaboratively with team members to meet daily store goals and customer satisfaction standards
Cashier/Customer Service/Shelf Stocker
Sam's Club
Tucson, AZ
04.2020 - 09.2021
- Operated registers and self-checkout systems, accurately processing cash, credit, debit, EBT, and digital payments
- Provided excellent customer service to members, addressing questions, concerns, and membership needs
- Assisted with returns, exchanges, refunds, and membership verification following company policies
- Maintained fast, accurate checkout while ensuring a positive member experience
- Stocked merchandise, rotated inventory, and ensured shelves were fully replenished and organized
- Followed merchandising standards, pricing accuracy, and proper product placement
- Maintained cleanliness and safety of checkout lanes, sales floor, and backroom areas
- Assisted members with product location, loading items, and carry-out support
- Supported loss prevention efforts by following security and safety procedures
- Worked collaboratively with team members to meet daily productivity and customer satisfaction goals
Cashier/Cook
Tender Greens Restaurant
Irvine, CA
10.2018 - 03.2020
- Operated POS system to process customer orders, cash, credit, and digital payments accurately
- Provided friendly, efficient customer service and handled questions or order issues promptly
- Prepared food items according to recipes, quality standards, and food safety guidelines
- Maintained a clean, organized kitchen and prep area in compliance with health regulations
- Assisted with food prep, portioning, and plating during peak service hours
- Cleared and reset tables quickly to support smooth dining operations
- Stocked service stations with utensils, condiments, and supplies
- Assisted servers by delivering food and beverages when needed
- Maintained cleanliness of dining areas, restrooms, and back-of-house areas
- Worked as part of a team to ensure fast service and customer satisfaction
Cashier and Customer Service
Superior Groceries
Santa Ana, CA
12.2017 - 03.2018
- Operated cash registers accurately, processing cash, credit, debit, EBT, and digital payments
- Delivered friendly, efficient customer service and assisted customers with questions and concerns
- Handled returns, exchanges, refunds, and price checks according to store policies
- Assisted customers with product locations, promotions, and weekly specials
- Bagged groceries carefully while following food safety and handling standards
- Maintained clean, organized checkout lanes and front-end areas
- Verified pricing accuracy and reported discrepancies to supervisors
- Supported loss prevention efforts by following cash-handling and security procedures
- Worked collaboratively with team members to ensure smooth store operations
- Maintained a positive, professional attitude in a fast-paced retail environment
Shipping and Receiving/ Price Marker
Ross & DD's Distribution Warehouse
Moreno Valley, CA
06.2016 - 02.2017
- Received, inspected, and verified incoming merchandise for accuracy and damage
- Labeled, ticketed, and prepared merchandise according to Ross standards and store requirements
- Processed shipments using warehouse management systems and handheld scanners
- Sorted, staged, and organized merchandise for outbound distribution
- Loaded and unloaded trailers while following safety and handling procedures
- Maintained accurate inventory records and documentation Identified and reported discrepancies, damages, or shortages to supervisors
- Followed productivity, quality, and safety standards in a fast-paced warehouse environment
- Maintained clean, organized work areas in compliance with OSHA and company policies
- Worked collaboratively with team members to meet daily shipping and receiving goals
Education
High school diploma -
Siatech High School
Perris, CA05.2016
Certification
- Driver's License
Timeline
Social Media Moderator
Alorica
03.2023 - 09.2025
Call Receiver
Triple AAA Emergency Roadside Assistance
03.2022 - 01.2023
Cashier/Customer Service/Grocery Stocker
Fry's Food Stores
09.2021 - 03.2022
Cashier/Customer Service/Shelf Stocker
Sam's Club
04.2020 - 09.2021
Cashier/Cook
Tender Greens Restaurant
10.2018 - 03.2020
Cashier and Customer Service
Superior Groceries
12.2017 - 03.2018
Shipping and Receiving/ Price Marker
Ross & DD's Distribution Warehouse
06.2016 - 02.2017
High school diploma -
Siatech High School
Additional Information
- SKILLS
- - Bilingual-fluent in both English and Spanish
- - Punctual, Responsible, Friendly
- - Excellent Interpersonal communication skills
- - Team player participating and accomplishing tasks and assignments as a group