Carla Reyes
Duncanville,TX
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Management
Hacienda Catering
Arlington, Texas
04.2025 - Current
- Designed and set up visually appealing food displays tailored to the unique themes of weddings, Quinceañeras, and company events.
- Coordinated tasting appointments for client events, ensuring seamless scheduling and client satisfaction.
- Prepared and distributed food at hired social events, maintaining high standards of service.
- Monitored team performance to maintain high standards of customer service and satisfaction.
Office Manager/Lab Coordinator
Arcpoint labs of South Dallas
Dallas, Texas
02.2025 - 07.2025
- Answered phone calls professionally, facilitating effective communication and addressing caller needs.
- Coordinated communication efforts by sending emails and texts to ensure seamless office and lab operations.
- Performed drug screenings, DNA testing, and breath alcohol tests, maintaining high accuracy and reliability.
- Coordinated DOT physicals to ensure compliance with regulatory standards and streamlined employee health evaluations.
- Utilized LabCorp, Quest, and Access Labs systems to streamline laboratory operations and improve data accuracy.
- Guided patients through procedural details, enhancing their comprehension and comfort.
Customer Service Representative
Cricket Wireless,
San Antonio, Texas
08.2010 - 09.2011
- Addressed customer questions with accurate and detailed product and service information.
- Handled customer complaints effectively, contributing to improved customer satisfaction.
- Delivered exceptional customer assistance through prompt handling of incoming calls and emails.
- Addressed billing questions, ensuring clarity and accuracy for customers.
- Supported customers in identifying the most suitable phone for their requirements.
Assembly Line Production Worker
Avanzar Interior Technologies
San Antonio, TX
08.2009 - 06.2010
- Assembled product components with precision, ensuring adherence to production specifications.
- Utilized machinery such as drills, saws, and presses to accurately assemble components.
- Ensured cleanliness and organization of workspaces to enhance productivity on the assembly line.
- Ensured quality control by performing tasks quickly and accurately.
Education
Certified Medical Assistant - Medical Assistant
Stepful Online Certified Medical Assistant Program
Dallas, TX12-2024
High School Diploma -
Southside High School
San Antonio, TX05-2005
Skills
- Patient care
- Office coordination
- Customer service
- Compliance management
- Laboratory procedures
- Data accuracy
- Office management
- Communication skills
- Team collaboration
- Medical office management
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Certified Drug Screen Technician
- DNA Test Technician
Timeline
Office Management
Hacienda Catering
04.2025 - Current
Office Manager/Lab Coordinator
Arcpoint labs of South Dallas
02.2025 - 07.2025
Customer Service Representative
Cricket Wireless,
08.2010 - 09.2011
Assembly Line Production Worker
Avanzar Interior Technologies
08.2009 - 06.2010
Certified Medical Assistant - Medical Assistant
Stepful Online Certified Medical Assistant Program
High School Diploma -
Southside High School
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