Carla Roark
Midlothian,VA
Summary
At Michaels Arts and Crafts, I spearheaded a team as Framing Manager, enhancing safety and customer satisfaction while mastering task delegation and maintaining meticulous attention to detail. My proactive approach to adopting industry innovations and establishing efficient protocols significantly elevated project outcomes and team performance. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding position. I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Framing Manager
Michaels Arts and Crafts
03.2006 - Current
- Brought fresh ideas into the business by attending industry seminars/conferences / trade shows.
- Implemented safety protocols for tool usage, resulting in a decrease in workplace accidents.
- Assisted customers with frame selections, offering expert advice on color, style, and material choices.
- Managed a team of framers, ensuring high-quality workmanship and timely completion of projects.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for growth.
- Increased customer satisfaction by addressing concerns promptly and providing exceptional service throughout the framing process.
- Managed project deadlines effectively by delegating tasks appropriately among team members.
- Oversaw multiple framing projects simultaneously without compromising attention to detail or quality standards.
- Organized workspace efficiently to maximize productivity while maintaining a clean environment conducive to precision workmanship.
- Established standard operating procedures for all aspects of the framing process, resulting in consistent outcomes across all projects.
Education
CPC -
AAPC
Salt Lake City, UT03.2024
Skills
- Task Delegation
- Technical understanding
- Safety Regulations
- Scheduling proficiency
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
Certification
- CPC-A - Certified Professional Coder
Timeline
Framing Manager
Michaels Arts and Crafts
03.2006 - Current
CPC -
AAPC
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