Carla Roberts
Grand Ridge,FL
Summary
Adept Licensed Cosmetologist with a proven track record of enhancing client satisfaction at The Mane Attraction Leveraged social skills and hair styling expertise to grow customer retention. Excelled in active listening and clear communication, ensuring personalized service and fostering repeat business. Demonstrated exceptional scheduling efficiency, contributing significantly to salon operations.
Overview
20
20
years of professional experience
Work History
Cosmetologist
The Mane Attraction
03.2015 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cosmetologist
Tammy's Hair Boutique
11.2013 - 03.2015
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cosmetologist
Bliss Salon
07.2007 - 11.2013
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cashier/Shelf Stocker
Marianna Auto Parts
08.2004 - 12.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Altha High School
Altha, FL05.2007
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Hair Styling
- Customer Consultation
- Men and women haircuts
Timeline
Cosmetologist
The Mane Attraction
03.2015 - Current
Cosmetologist
Tammy's Hair Boutique
11.2013 - 03.2015
Cosmetologist
Bliss Salon
07.2007 - 11.2013
Cashier/Shelf Stocker
Marianna Auto Parts
08.2004 - 12.2004
High School Diploma -
Altha High School
Similar Profiles
Marisol RuvalcabaMarisol Ruvalcaba
Receptionist at Mane Attraction SalonReceptionist at Mane Attraction Salon
Victoria PacificiVictoria Pacifici
Cosmetologist at The Mane AttractionCosmetologist at The Mane Attraction
Rivka OhsieRivka Ohsie
Assistant Director of Operations at Demon House Haunted AttractionAssistant Director of Operations at Demon House Haunted Attraction