Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Rodriguez-Stryker

Mays landing,NJ

Summary

With eight years of dedicated experience within the telecommunications industry, a specialized skill set has been cultivated, focused on resolving complex issues pertaining to Cable, Wi-Fi, and Digital Voice services for customers. This professional background underscores a steadfast commitment to safety and quality, supported by a comprehensive understanding of fiber node systems. Consistent demonstration of the ability to manage a high volume of tasks with exceptional efficiency while minimizing errors has been evident. An approach to meeting demands is characterized by meticulous organization of resources, technical proficiency, and adept time management practices. Currently, as a Delivery Driver with FedEx Ground, skills have been honed in completing on-time deliveries, maintaining a positive attitude in a customer-focused environment, and meeting tight deadlines. A positive attitude, issue troubleshooting, task prioritization, and exceptional customer service are brought to every role undertaken. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Delivery Driver

FedEx:Ground
01.2024 - Current
  • Completed on-time deliveries with a 99% success rate by selecting the best and most efficient routes.
    Delivered an average of 100 packages daily to customer doorsteps and business offices.
    Maintained an upbeat, positive attitude in a busy, customer-focused environment, resulting in a 25% improvement in customer feedback ratings.
    Successfully completed rush deliveries on tight timetables, satisfying customer needs and reducing late deliveries by 20%.
    Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools, improving route efficiency by 18%.

Cable Installation Technician

Comcast
06.2016 - 08.2021
  • Installed coaxial drop cables from poles to homes and cabling throughout residences.
    Installed Comcast products, including cable boxes, cable modems, and other wireless devices.
    Resolved connectivity issues, bad connections, faulty wiring, and device malfunctions.
    Addressed connectivity, range, speed, and ethernet connection problems with modems, improving service reliability by 75%.
    Tracked and identified sources of distortion or disruption within home coaxial networks, reducing service outages by 15%.
    Located and repaired faulty phone connections within the network, enhancing call clarity and reliability.
    Interacted with customers, providing education on product usage and beneficial ways to connect to entertainment services, resulting in a 45% increase in customer satisfaction scores.

Cable Installation Technician

Star Installations Inc.
08.2013 - 06.2016
  • Installed coaxial drop cables from poles to homes and cabling throughout residences.
    Installed Comcast products, including cable boxes, cable modems, and other wireless devices.
    Resolved connectivity issues, bad connections, faulty wiring, and device malfunctions.
    Addressed connectivity, range, speed, and ethernet connection problems with modems, improving service reliability by 75%.
    Tracked and identified sources of distortion or disruption within home coaxial networks, reducing service outages by 15%.
    Located and repaired faulty phone connections within the network, enhancing call clarity and reliability.
    Interacted with customers, providing education on product usage and beneficial ways to connect to entertainment services, resulting in a 45% increase in customer satisfaction scores.

Cable Installation Technician

Prince Telecom
06.2013 - 07.2013
  • Installed coaxial drop cables from poles to homes and cabling throughout residences.
    Installed Comcast products, including cable boxes, cable modems, and other wireless devices.
    Resolved connectivity issues, bad connections, faulty wiring, and device malfunctions.
    Addressed connectivity, range, speed, and ethernet connection problems with modems, improving service reliability by 75%.
    Tracked and identified sources of distortion or disruption within home coaxial networks, reducing service outages by 15%.
    Located and repaired faulty phone connections within the network, enhancing call clarity and reliability.
    Interacted with customers, providing education on product usage and beneficial ways to connect to entertainment services, resulting in a 45% increase in customer satisfaction scores.

Education

Certificate of Completion - Plumbing/HVAC Technology Concepts of Systems Contr

Cumberland County Technical Education Center
Vineland, NJ
06.2010

Skills

  • DOT Compliance
  • Quality Assurance
  • Complex Problem-Solving
  • Customer Service
  • Equipment Calibration
  • Network configuration
  • Telecommunications Systems
  • Cable Troubleshooting
  • Customer relations understanding
  • Customer Education
  • Service Calls
  • Technical Support
  • Active Listening
  • Time Management

Timeline

Delivery Driver

FedEx:Ground
01.2024 - Current

Cable Installation Technician

Comcast
06.2016 - 08.2021

Cable Installation Technician

Star Installations Inc.
08.2013 - 06.2016

Cable Installation Technician

Prince Telecom
06.2013 - 07.2013

Certificate of Completion - Plumbing/HVAC Technology Concepts of Systems Contr

Cumberland County Technical Education Center
Carla Rodriguez-Stryker