Carla Rogers
Galveston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Recovery Manager
ACQ Holdings
11.2015 - Current
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
Recovery Manager
Service Link
09.2012 - 11.2015
- Coordinated efforts across multiple departments to streamline recovery activities and promote efficient use of resources.
- Served as a key point of contact for clients during the recovery process, addressing concerns and providing timely updates on progress made.
- Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
- Demonstrated strong negotiation skills in resolving disputes with external parties, securing favorable outcomes for clients whenever possible.
Marketing Manager
Sam's Club
03.2008 - 04.2012
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
Education
No Degree - Phycology
Newman University
Wichita, KSHigh School Diploma -
Haven High School
Haven, KS05.1987
Skills
- Conflict Resolution
- Strategic Planning
- Team Leadership
- Budget Management
Timeline
Recovery Manager
ACQ Holdings
11.2015 - Current
Recovery Manager
Service Link
09.2012 - 11.2015
Marketing Manager
Sam's Club
03.2008 - 04.2012
No Degree - Phycology
Newman University
High School Diploma -
Haven High School
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