Summary
Overview
Work History
Education
Skills
Skills Ability
References
Languages
Timeline
Generic

Carla Rojas

Bakersfield,CA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Waitress

Denny's Restaurants Franchise Association
08.2021 - 03.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

F.A.C.E Family and Community Liaison

Bakersfield City School District
06.2019 - 07.2021
  • Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Surveyed local program participants to ascertain problematic areas requiring improvement.
  • Distributed monthly community newsletters to convey important news and events to local families and leaders.
  • Collaborated with local organizations to expand health services and resources.
  • Targeted specific community groups with wellness and disease management information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Office Assistant

Mt. Vernon Elementary
10.2018 - 02.2019
  • I greet parents and students in the office and provide a welcoming environment to set the day for our students so they can meet the day with positivity
  • Answer parent questions and concerns in the front office, Working as clerical support answering the phones, I provide translation services translating from English/Spanish speaking parents to parents who need to communicate with teachers or staff.

Home Care Provider

Dream Daycare for Kids
07.2015 - 05.2018
  • Cared for children in a private home
  • Observe and monitor children play activities
  • Maintain a safe environment
  • Prepare and serve nutritionally balanced meals and snacks for children.

Secretary

Lilia's Interpreting Services
04.2014 - 06.2015
  • Invoiced and billed mainly lawyers, clients and insurances
  • Opened mail correspondence, filled, and translated legal documents.

Receptionist

Superior Glass Co.
04.2014 - 06.2015
  • Answered customers concerns regarding glass such as size, color, and scheduled appointments
  • Ordered glass and kept files of all billing and customer inquiries.

Education

High School Diploma -

North High School
Bakersfield, CA
05.2011

Skills

  • Order Accuracy
  • Dining Area Maintenanc
  • 12 years customer Service
  • Cash Handling
  • Food Station Setup
  • Daily Specials Memorization
  • Upselling
  • Food Safety Understanding
  • Table Bussing
  • Hospitality Service Expertise
  • Menu Memorization
  • High-Volume Dining

Skills Ability

  • Communication skills
  • Adaptability
  • Office Management
  • Multicultural Sensitivity
  • Data entry
  • Accounts Payable
  • Willingness to learn
  • Perform repetitive work with positive attitude.
  • Office Equipment knowledge
  • Highly dependable, flexible, punctual, and efficient
  • Take pride in providing customer service
  • Microsoft word/ Excel Spreadsheet

References

Sonia Swancott, Retired Sectretary, 6200 Ambergrove St, Bakersfield, CA, 93313, (661) 303-7756 Patricia Gomez, Retired, 2900 Royal Scots Way, Bakersfield, CA, 93306, (661) 872-2777 Lilia Ortiz, Candela CEO, 11707 Shanklin St, Bakersfield, CA, 93312, (661) 619-2901 Stephanie Cerezo, Santa Barbara College Student, 3536 W. Hemlock, Oxnard, CA, 93035, (661) 565-0746

Languages

Spanish
Native or Bilingual

Timeline

Waitress

Denny's Restaurants Franchise Association
08.2021 - 03.2023

F.A.C.E Family and Community Liaison

Bakersfield City School District
06.2019 - 07.2021

Office Assistant

Mt. Vernon Elementary
10.2018 - 02.2019

Home Care Provider

Dream Daycare for Kids
07.2015 - 05.2018

Secretary

Lilia's Interpreting Services
04.2014 - 06.2015

Receptionist

Superior Glass Co.
04.2014 - 06.2015

High School Diploma -

North High School

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