Carla Romero
Homestead,FL
Summary
Proven leader at Tones Products, adept in Operations Management and Staff Development, significantly boosted business growth by cultivating key customer and vendor relationships. Excelled in strategic business planning and team motivation, achieving ambitious sales targets and enhancing operational efficiency without exceeding a single financial goal. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
Work History
Sales Manager
Tones Products
01.2023 - 03.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Assistant General Manager
Tones Products
08.2012 - 01.2023
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07.2024
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2012
Skills
- Business Planning
- Client Relationship Management
- Sales Reporting
- Vendor Management
- Staff Management
- Account Management
- Order Management
- Operations Management
- Staff Supervision
- Staff Development
- Money Handling
Languages
Spanish
Native or Bilingual
Additional Information
Experience with:
- Microsoft Suite ( Excel , Powerpoint, Word, Teams)
- Microsoft Outlook
- Quickbooks
- Wherefour.
Timeline
Sales Manager
Tones Products
01.2023 - 03.2024
Assistant General Manager
Tones Products
08.2012 - 01.2023
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
John A. Ferguson Senior High School
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