Carla Russell
Lonsdale,USA
Summary
Skilled social services in advocacy for vulnerable populations. Developed and implemented individualized service plans to enhance the client's well-being and resource access. Managed high caseloads with strong crisis management skills while building client trust. Adaptable in fast-paced environments and resilient under pressure.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Case Manager
Metro Social Services Inc.
St. Paul, USA
05.2026 - Current
- Coordinated client assessments and developed individualized service plans to address specific client needs.
- Monitored client progress and adjusted care plans.
- Facilitated communication between clients and community resources to enhance access to support services.
- Assessed clients' civil commitment, organized e-files for streamlined access, and submitted documents to ensure timely case processing.
Care Coordinator
Thomas Allen, Inc.
Burnsville, USA
02.2026 - 05.2026
- Coordinated with healthcare providers, patients, and families to develop and implement comprehensive care plans, enhancing patient care and satisfaction.
- Conducted assessments and provided education on health care benefits, ensuring clients understood their options and promoting person-centered care.
- Maintained accurate documentation across multiple electronic record-keeping systems, facilitating effective communication and continuity of patient care.
Case Manager
Mental Health Resources, Inc.
Burnsville, USA
08.2023 - 01.2026
- Implemented support services to stabilize clients' mental health and promote recovery, preventing hospitalizations and allowing focus on the recovery process.
- Collaborated with clients on crisis planning, community support, functional treatment plans, and civil commitments, while facilitating access to stable housing.
- Coordinated face-to-face meetings for individuals facing mental health, social, and substance challenges to enhance support and access to resources.
- Advocated for client needs and rights, employing problem-solving skills to address challenges within a diverse community.
- Enhanced understanding of cultural and religious diversity to improve client support and engagement, helping families learn about mental health and effective support strategies.
Case Manager
Minnesota Mental Health Clinic
Eagan, USA
10.2019 - 08.2023
- Collaborated with clients to identify solutions through assessments and evaluations, improving access to necessary resources.
- Guided clients in achieving realistic life goals and promoting independent living through structured planning.
- Facilitated access to housing, education, outreach, employment, and benefits for clients, enabling informed decision-making.
Assistant Probation Officer
Ramsey County Juvenile Detention Center
St. Paul, USA
06.2017 - 10.2019
- Established clear expectations for behavior and enforced policies to ensure safety of residents, staff, and visitors.
- Monitored and documented resident activities to inform behavior reports, contributing to a safer environment.
- Trained in control room to maintain surveillance of building activities, manage incoming calls, and oversee visitations during emergencies.
Multicultural Outreach Coordinator Intern
UWRF
River Falls, USA
09.2016 - 05.2017
- Guided diverse, low-income students in understanding opportunities to advance in education and careers while collaborating with staff and schools.
- Coordinated outreach programs that engaged diverse community stakeholders, fostering inclusivity.
- Developed partnerships with local organizations and agencies to enhance community collaboration.
- Organized events that promoted educational initiatives, increasing community involvement and awareness.
Orientation Transition Leader (OTL)
UWRF
River Falls, USA
09.2016 - 05.2017
- Modeled positive behavior for new students and families, exercising mature judgment and patience to foster effective communication.
- Mentored junior staff on best practices and workplace procedures, fostering a supportive learning environment.
- Led team meetings to discuss project updates and address challenges, ensuring alignment and progress toward goals.
- Developed strategic plans to enhance operational efficiency across departments, streamlining processes and improving collaboration.
Panel Member
UWRF
River Falls, USA
09.2015 - 05.2017
- Facilitated panel discussions to assess and enhance program effectiveness.
- Shared personal experiences and perspectives to support students and families in addressing their questions.
- Analyzed feedback from participants to improve future initiatives.
- Coordinated logistics for panel events to ensure seamless execution. for panel meetings and events at UWRF.
Education
Bachelor of Science - Criminology and Sociology Studies
University of Wisconsin-River Falls (UWRF)
08-2017
Associate of Arts Degree - General Studies
Inver Hills Community College (IHCC)
05-2015
Skills
- Crisis intervention strategies
- Advocacy and outreach
- Team collaboration
- Conflict resolution
- Multitasking and organization
- Positive rapport building
- Language fluency
- Intercultural communication
- Diversity awareness
- Adaptability and resilience under pressure
- Cultural awareness
- Motivational interviewing
- Person-centered approach
Certification
- MN Choice Assessor Certification
- Mandated Reporter Certification
Languages
- Spanish
Accomplishments
- Certificate of Appreciation on 12/12/2017 from Ramsey County Juvenile Detention Center
Timeline
Case Manager
Metro Social Services Inc.
05.2026 - Current
Care Coordinator
Thomas Allen, Inc.
02.2026 - 05.2026
Case Manager
Mental Health Resources, Inc.
08.2023 - 01.2026
Case Manager
Minnesota Mental Health Clinic
10.2019 - 08.2023
Assistant Probation Officer
Ramsey County Juvenile Detention Center
06.2017 - 10.2019
Multicultural Outreach Coordinator Intern
UWRF
09.2016 - 05.2017
Orientation Transition Leader (OTL)
UWRF
09.2016 - 05.2017
Panel Member
UWRF
09.2015 - 05.2017
Bachelor of Science - Criminology and Sociology Studies
University of Wisconsin-River Falls (UWRF)
Associate of Arts Degree - General Studies
Inver Hills Community College (IHCC)