Tana Coker
San Antonio
Summary
Case Manager with strong background in client advocacy and crisis intervention at ROI Call Center Solutions. Demonstrated success in improving client eligibility for benefits while upholding confidentiality standards. Achieved high levels of customer satisfaction and operational efficiency at Chick-fil-A. Proficient in data analysis and treatment planning, contributing to effective case management.
Overview
2
2
years of professional experience
Work History
Case Manager
ROI Call Center Solutions
San Antonio
09.2022 - 11.2024
- Assisteed with applications with rent help help assistance.
- Participated in professional development activities related to case management best practices.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assisted individuals with eligibility for available benefits.
Hospitality Team Member
Chick-fil-A
San Antonio
07.2023 - 05.2024
- Provided customer service to ensure guest satisfaction.
- Resolved customer disputes in a timely fashion.
- Attended team meetings regularly to discuss operational issues.
- Monitored inventory levels and replenished stock as needed.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Greeted guests in a friendly and professional manner.
Education
MBA - Marriage And Family Therapy
Abilene Christian University
Abilene, TX06-2027
Bachelor of Arts - Photograpghy
Art Institute of San Antonio
San Antonio, TX12-2020
Skills
- Case management and treatment planning
- Crisis intervention strategies
- Client advocacy and support
- Customer service excellence
- Data analysis and reporting
Timeline
Hospitality Team Member
Chick-fil-A
07.2023 - 05.2024
Case Manager
ROI Call Center Solutions
09.2022 - 11.2024
MBA - Marriage And Family Therapy
Abilene Christian University
Bachelor of Arts - Photograpghy
Art Institute of San Antonio
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