NexGen
Years of professional experience
Sharion Davis
Case Manager
Mesa,AZ
Summary
Knowledgeable Case Manager experienced in coordinating care for severely mentally ill individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. With thirteen years of professional work experience in customer service, healthcare, and office administration. Skilled to work in environments where accuracy and accountability are essential and consistently inspires and models high levels of integrity.
Overview
13
13
4
4
years of post-secondary education
1
1
Language
Work History
Case Manager
Community Bridges, Inc.
02.2023 - 09.2023
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Lead Administrative Assistant
A New Leaf
08.2021 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Certified Nursing Assistant
The Grove
05.2019 - 04.2020
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
General Dynamics
09.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant,
Heritage Manor
03.2014 - 08.2018
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Marion Personal Care And Respite Services
10.2010 - 03.2014
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ 01.2022 - Current
Associate of Science - Health And Human Services
Ultimate Medical Academy
Tampa, FL 04.2019 - 02.2021
Skills
- Mental Health Assessments
- Trauma-Informed Care
- Goal Development
- Resource Advocacy
- Substance Abuse Treatment
- Completing Interviews
- Mental Health Support
- Patient Interaction
- Individualized Care Plans
- Microsoft Office
- Electronic Health Records
- Psychotherapy
- EMR Systems
- Documentation
- Research
- Alcohol and Substance Abuse
- Medical Triage
- Generate Reports
- Verbal and Written Communication
- Operational Standards
- Telephone Etiquette
- Medication Side Effect Knowledge
- MS Office
- Income Verification
- Patient Management
- Community Resources
- Clients Rights
- Utilization Management
- Case Planning
- Data Entry and Analysis
- Treatment Planning
- Multitasking and Organization
- Mental Health Assessments
- Crisis Intervention
- Home Visits and Inspections
- Annual Case Reviews
- Reading Comprehension
- Intervention Plans
- Case Planning and Management
- Case Notes
- Resource Management
- Case Management Tracking
- Conflict Resolution
- Emotional Awareness
- Medical Records Management
- Direct Patient Care
- Eligibility Assessments
- Patient Assessments
Timeline
Case Manager
Community Bridges, Inc.
02.2023 - 09.2023
Bachelor of Science - Healthcare Management
University of Phoenix
01.2022 - Current
Lead Administrative Assistant
A New Leaf
08.2021 - 10.2022
Certified Nursing Assistant
The Grove
05.2019 - 04.2020
Associate of Science - Health And Human Services
Ultimate Medical Academy
04.2019 - 02.2021
Customer Service Representative
General Dynamics
09.2018 - 05.2019
Certified Nursing Assistant,
Heritage Manor
03.2014 - 08.2018
Certified Nursing Assistant
Marion Personal Care And Respite Services
10.2010 - 03.2014
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microftsost Office
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork from home optionTeam Building / Company RetreatsPersonal development programsHealthcare benefitsFlexible work hoursPaid sick leaveCareer advancementPaid time offWork-life balance401k matchCertification
- Basic Life Support Provider (CPR and AED), American Heart Association - 03/10/23 to 03/10/25
- Heartsaver First Aid, American Heart Association - 03/10/23 to 03/10/25
Interests
Mental Illness
Case Mnagement
Shopping
Volunteering
Charity Work
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