Tevin Burks

• Coordinated mental health service referrals to ensure clients received appropriate support based on assessments.
• Referred clients to suitable shelters aligned with their mental health and employment needs to enhance stability.
• Developed independent living plans for clients within shelter systems.
• Conducted post-intake follow-ups with clients to verify readiness for shelter assignment and ongoing support.
• Completed physical social assessments for clients.
• Provided clients with HRA referrals, ensuring access to public benefits and Social Security awards.
• Screened clients for vouchers and housing subsidies using established procedures.
• Utilized CAPS survey to support housing applications effectively.

• Developed project plans, set objectives, and established timelines and deliverables.
• Monitored project progress and resolved issues while implementing corrective actions to maintain timelines.
• Coordinated and managed projects across multiple locations to ensure alignment with goals.
• Collaborated with cross-functional teams to enhance communication and streamline project execution.
• Hired and supervised temporary labor from job agencies to ensure adequate staffing.
• Traveled extensively to oversee operations and ensure quality standards.

• Oversaw a team of 15 employees, managing hiring, training, and performance assessments.
• Implemented operational plans that increased productivity and improved customer satisfaction.
• Directed daily operations to ensure alignment with organizational objectives.
• Collaborated with cross-functional teams to drive effective process improvements.
• Promoted twice since 2017, advancing from package handler to operations manager due to strong performance.

Maintained comprehensive knowledge of company policies, ensuring compliance throughout the organization.

Ran data reports and coordinated with dispatch to enhance operational effectiveness.