Crystal Davison
Pocatello,ID
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Answers, LLC
Pocatello, ID
05.2025 - Current
- Coordinated case management services for diverse client needs and resources.
- Monitored client progress, adjusting plans as necessary for optimal support.
- Collaborated with community organizations to connect clients with essential services.
Clinical Mental Health Counselor Intern
Teton Country School District and Mental Health Coalition of Teton Valley
10.2022 - 06.2025
- Conducted individual counseling sessions for students addressing emotional and behavioral challenges.
- Collaborated with teachers to support student mental health initiatives and programs.
- Assisted in developing educational materials on mental health awareness and resources.
- Facilitated group therapy sessions promoting communication and coping strategies among peers.
Store Manager/Owner
Davison Spas and Granite Peak Spas
08.2015 - 05.2025
- Resolved customer inquiries and complaints efficiently to maintain satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily operations and staff scheduling for spa locations.
Clinical Mental Health Counselor Intern
Teton Behavior Therapy
01.2022 - 10.2022
- Maintained accurate records of counseling sessions while ensuring confidentiality standards.
- Developed and implemented evidence-based interventions to address identified needs.
- Conducted individual counseling sessions for students addressing emotional and behavioral challenges.
DISABILITY SERVICE AID
Advancing Abilities
07.2014 - 08.2015
- I assisted mentally disabled/delayed adult individuals with daily needs in a day habilitation facility.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- We assisted in preparing lunches and personal needs.
- Completed day-to-day duties accurately and efficiently.
Education
Master of Science - Counseling Clinical Mental Health Counseling
University of Phoenix
Phoenix, AZ03-2023
Bachelors in Science - Psychology
University of Phoenix
Phoenix, AX01.2018
Associate of Arts - Social Science and Social Work
Casper College
Casper, WY01.2013
Skills
- Record keeping
- Evidence-based interventions
- Group therapy facilitation
- FLUENT IN English
- Mental health assessments
- Communication skills
- Collaboration skills
- Customer service
- Time management
Certification
- The National Society of Leadership and Success, 01/01/20, Present
- American Counseling Association, 01/01/22, Present
- Child Sexual Abuse and the Commercial Sexual Exploitation of Children Training, 01/01/22, Present
- Recognizing and Reporting Child Abuse and Neglect Training, 01/01/22, Present
- Bystanders Protecting Children from Boundary Violations and Sexual Abuse Training, 01/01/22, Present
- Healthy Touch for Children and Youth Training, 01/01/22, Present
- Talking with Children About Safety from Sexual Abuse Training, 01/01/22, Present
- Stewarts of Children Training, 01/01/22, Present
- Protecting Children During a Crisis, 01/01/22, Present
References
Available upon request.
Timeline
Case Manager
Answers, LLC
05.2025 - Current
Clinical Mental Health Counselor Intern
Teton Country School District and Mental Health Coalition of Teton Valley
10.2022 - 06.2025
Clinical Mental Health Counselor Intern
Teton Behavior Therapy
01.2022 - 10.2022
Store Manager/Owner
Davison Spas and Granite Peak Spas
08.2015 - 05.2025
DISABILITY SERVICE AID
Advancing Abilities
07.2014 - 08.2015
Master of Science - Counseling Clinical Mental Health Counseling
University of Phoenix
Bachelors in Science - Psychology
University of Phoenix
Associate of Arts - Social Science and Social Work
Casper College
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