CHRISHAE NESMITH
Fairburn,GA
Summary
Experienced Case Manager with over 4 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Case Manager
Witt O'brien's
Remote, GA
09.2021 - Current
- Led corporate-wide initiatives to help guide enterprise and business level goals.
- Designed and prepared technical reports, studies and related documentation.
- Documented client progress through case notes and documentation.
- Answered questions from staff about grant funded programs for fiscal and programmatic compliance matters.
- Established and maintained 100 cases per-day electronic files for grant-funded projects for tracking and reporting.
- Worked with directors and grant program staff to implement established grant compliance policies and procedures.
Quality Documentation Specialist
Nuance Communication
Remote, GA
06.2021 - 02.2022
- Monitored performance and generated reports detailing quality of product and defect rates
- Created and deployed best practices to improve efficiency and reduce defects
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Communicated with 100% production team members about quality issues
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Performed visual inspections and non-destructive tests where appropriate
Scheduling Coordinator
Resurgia Health
Atlanta, GA
06.2018 - 06.2021
- Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift
- Developed and implemented scheduling policies
- Reviewed production specifications
- Handled travel arrangements for 10 physician staff for Telehealth visits.
- Prearranged equipment for production to keep tasks and workers on schedule
- Scheduled procedures, surgeries and doctor appointments for average of 65 patients per daily
Claims Adjuster, Automobile and Casualty
Health Management Systems, HMS
Smyrna, GA
04.2018 - 03.2019
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Established productive working relationships with public officials and law enforcement officers.
- Maintained suspicious claims database and prepared reports on 30 day basis for supervisors.
Care Management Associate
Emory Healthcare
Atlanta, GA
08.2017 - 06.2018
- Communicated with patients and family members to assist with information, provide literature and direct to community resources
- Performed post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care
- Implemented Allscripts EMR for digitizing and organizing over 1,000 medical records
- Received and routed laboratory results to correct clinical staff members
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Registered and verified patient records before triage with most up-to-date information
Education
Master of Science - Public Health
Southern New Hampshire University
Manchester, NH04.2023
Bachelors of Science - Public Health
Southern New Hampshire University
Manchester, NH04.2021
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
12.2016
Skills
- Budgeting
- Record keeping
- Database Management
- Protocol development
- Production methods
- Project Requirements
- Planning And Execution
- Program Design
Timeline
Case Manager
Witt O'brien's
09.2021 - Current
Quality Documentation Specialist
Nuance Communication
06.2021 - 02.2022
Scheduling Coordinator
Resurgia Health
06.2018 - 06.2021
Claims Adjuster, Automobile and Casualty
Health Management Systems, HMS
04.2018 - 03.2019
Care Management Associate
Emory Healthcare
08.2017 - 06.2018
Master of Science - Public Health
Southern New Hampshire University
Bachelors of Science - Public Health
Southern New Hampshire University
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy