Open To Work
Carla Norman
Product Manager
Celina,TX
The difference between who you are and who you want to be is what you do.
Unknown
Summary
Dynamic individual with hands-on experience in Customer Service, Implementations, and Product Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Associate Product Manager
RealPage
Richardson, Texas
03.2024 - Current
- Liaised with clients to better understand business needs and current market landscape.
- Managed product demonstrations and testimonials for performance evaluation.
- Consulted with product development teams to enhance products based on customer interest data.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Coordinated with design and media teams to develop high-quality creative assets.
Business Analyst
RealPage
Richardson, Texas
11.2022 - 03.2024
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented business intelligence solutions to increase operational efficiency.
- Collaborated with stakeholders to identify business needs and data sources.
Implementation Consultant
RealPage
Richardson, Texas
08.2018 - 11.2022
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Served as project driver and authoritative source for customers implementing Online Leasing Portals.
- Configured implementation parameters based on customer requests and personal inspection of clients' technical limitations.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Education
High School Diploma -
01.2000
Associate of Arts - Film And Theater
08.2001 - 08.2003
Skills
- Stakeholder communication
- Design thinking
- Product lifecycle management
- Product documentation
- Product training
- User acceptance testing
- Microsoft office
- Strategic planning and alignment
- Product launch
- Cross-functional collaboration
- Verbal and written communication
- MS office suite
- Written communication
- Customer relationship management
- Problem-solving aptitude
- Creative and innovative
- Training and onboarding
- Team collaboration
Additional Information
Sports enthusiast with extensive knowledge of the NFL, NHL, NBA and MLB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 6 Developers in the development of a new multifamily quoting system.
- Resolved product issue through consumer testing.
Timeline
Associate Product Manager - RealPage
03.2024 - Current
Business Analyst - RealPage
11.2022 - 03.2024
Implementation Consultant - RealPage
08.2018 - 11.2022
KD Studios - Associate of Arts, Film And Theater
08.2001 - 08.2003
Seagoville High School - High School Diploma,