Carla Sanchez
San Diego,CA
Summary
Results-oriented Customer Success Manager with 5+ years of experience providing customized solutions to customers, while providing a consultative approach to sales and enablement. Skilled in providing attentive customer service, and increasing customer retention by fostering long-term strategic relationships. Dedicated to supporting strong client relationships and meeting customer desires, which has resulted in increased customer account retention and sales.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
U.S. Bank
San Diego, CA
07.2023 - Current
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Proactively engaged with clients throughout their product journey, enhancing adoption and retention rates.
- Provided prompt client support via email and phone, addressing questions and concerns effectively.
- Prepared executive reports using operational, output, and revenue data during quarterly business reviews.
Client Relationship Consultant III
U.S. Bank
San Diego, CA
12.2022 - 06.2023
- Increased digital enhancement via mobile application by 25% through targeted marketing and education.
- Collaborated with customers to implement strategies and tools to drive business results.
- Established a strong cross-functional relationship with the Small Business Specialists and Wealth Management Advisors in order to better assist and retain our customers.
Client Relationship Consultant II
U.S. Bank
San Diego , CA
02.2020 - 11.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined consumer needs to provide products and services appealing to larger market.
- Building a book of business and ensuring my customers' needs are met.
Store Manager
Sephora Inside JCPenney
National City, CA
01.2018 - 01.2020
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Lead Sales Associate
Bath and Body Works, Limited Brands
Chula Vista, CA
08.2015 - 12.2017
- Assisting with visual merchandising by arranging products and creating appealing displays to attract customers and sales.
- Providing guidance and overseeing a team of sales associates, ensuring that they meet their monthly revenue goals.
Education
California Notary Public -
California Secretary of State
San Diego, CA02-2023
High School Diploma -
San Ysidro High School
San Diego, CA06-2015
Skills
- Account Management
- Customer service
- Cross-functional collaboration
- Microsoft Office Suite
- Process Improvement
- Project management
- Relationship Management
- Bilingual
Timeline
Customer Success Manager
U.S. Bank
07.2023 - Current
Client Relationship Consultant III
U.S. Bank
12.2022 - 06.2023
Client Relationship Consultant II
U.S. Bank
02.2020 - 11.2022
Store Manager
Sephora Inside JCPenney
01.2018 - 01.2020
Lead Sales Associate
Bath and Body Works, Limited Brands
08.2015 - 12.2017
California Notary Public -
California Secretary of State
High School Diploma -
San Ysidro High School