Carla Sanchez
New Smyrna Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
In home sales person
Florida Energy Water & Air
Maitland
10.2025 - Current
- Developed innovative ideas and solutions that improved team collaboration and performance.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversation using strong interpersonal skills to build rapport and trust.
Retail Banking Manager
Bank of America
DeLand
12.2024 - 09.2025
- Managed daily banking operations and customer service interactions.
- Developed and implemented training programs for new staff, enhancing onboarding and ensuring service excellence.
- Oversaw compliance with banking regulations and internal policies.
- Conducted performance evaluations and provided constructive feedback to staff.
- Analyzed customer feedback to identify trends and implement improvements in service quality and satisfaction.
- Resolved customer complaints promptly and efficiently.
- Managed the daily operations of the bank's retail business line.
- Prepared monthly reports detailing branch activity and performance metrics to support strategic decision-making.
Retail Sales Manager
Macys Department Store
Brandon
07.2021 - 11.2024
- Managed daily sales floor operations and ensured high customer service standards.
- Trained and mentored staff on product knowledge and sales techniques.
- Conducted inventory management to maintain optimal stock levels.
- Developed visual merchandising displays to enhance product visibility.
- Implemented promotional strategies to drive customer engagement and sales.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
Education
Law School - Law
Externado University of Colombia
Colombia, CO 01.2014 - 06.2020
Liceo Taller San Miguel
Colombia, CoSkills
- Customer relationship management
- Retail banking operations
- Sales strategy development
- Visual merchandising
- Team building
- Performance evaluation
- Customer engagement
- Supervision and leadership
- FLUENT IN SPANISH
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
In home sales person
Florida Energy Water & Air
10.2025 - Current
Retail Banking Manager
Bank of America
12.2024 - 09.2025
Retail Sales Manager
Macys Department Store
07.2021 - 11.2024
Law School - Law
Externado University of Colombia
01.2014 - 06.2020
Liceo Taller San Miguel