Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLA SCHRIVER

Darlington,PA

Summary

Results-driven manager with over six years of experience in the banking sector, demonstrating a proven ability to enhance operational efficiency and customer satisfaction. Possesses exceptional analytical thinking, administrative expertise, and communication skills, enabling effective collaboration with diverse teams and clients. Renowned for delivering outstanding customer service while adeptly managing complex accounts and multiple client relationships. Strong mathematical acumen complements a commitment to accuracy and detail in all financial transactions.

Overview

24
24
years of professional experience

Work History

Sales and Service Manager

FIRST COMMONWEALTH BANK
11.2024 - Current
  • Customer Experience
  • Small Business Relationships
  • Consumer Relationships
  • Developing Team and Myself
  • Manage Operations and Compliance

Assistant Branch Manager

FIRST NATIONAL BANK
09.2023 - 11.2024
  • Act as second in command, facilitate morning huddle
  • Oversee daily activities, assist Relationship Bankers with customers and accounts
  • Develop financial plan to help customers reach goals and reduce debt
  • Customer service working to solve problems
  • Work with customers to help with online banking
  • Enforce security procedures to ensure customer privacy

Customer Service Representative I

FIRST NATIONAL BANK
12.2022 - 09.2023
  • Managed large transactions daily, consistently balanced drawer
  • Communicated with customers in person and via phone to complete transactions provide great customer service.
  • Closely follow policies and procedures to provide safety and privacy of customers information and finances and banks assets.

STAY AT HOME MOM
09.2008 - 12.2022

Flooring Associate (part-time)

THE HOME DEPOT
05.2020 - 10.2020

Permanent Building Substitute

BEAVER FALLS HIGH SCHOOL
09.2019 - 03.2020

Math Teacher

MILLIS HIGH SCHOOL
08.2006 - 09.2008

Math Teacher

CHAMPION CHARTER SCHOOL
01.2006 - 06.2006

Long term substitute

WHITEHALL HIGH SCHOOL
04.2005 - 06.2005

Customer Service Representative

NATIONAL CITY BANK
08.2003 - 08.2004

Customer Service Representative I

PARKVALE BANK
11.2001 - 08.2003

Education

B.S.B.A. - Management

ROBERT MORRIS UNIVERSITY

Skills

  • Customer Service skills
  • Analytical problem-solving
  • Effective time management
  • Strategic decision-making
  • Strong interpersonal communication
  • Handling complex customer concerns
  • Effective multitasking
  • Ethical and values-based judgment
  • Strong attention to detail
  • Effective writing and communication

Timeline

Sales and Service Manager

FIRST COMMONWEALTH BANK
11.2024 - Current

Assistant Branch Manager

FIRST NATIONAL BANK
09.2023 - 11.2024

Customer Service Representative I

FIRST NATIONAL BANK
12.2022 - 09.2023

Flooring Associate (part-time)

THE HOME DEPOT
05.2020 - 10.2020

Permanent Building Substitute

BEAVER FALLS HIGH SCHOOL
09.2019 - 03.2020

STAY AT HOME MOM
09.2008 - 12.2022

Math Teacher

MILLIS HIGH SCHOOL
08.2006 - 09.2008

Math Teacher

CHAMPION CHARTER SCHOOL
01.2006 - 06.2006

Long term substitute

WHITEHALL HIGH SCHOOL
04.2005 - 06.2005

Customer Service Representative

NATIONAL CITY BANK
08.2003 - 08.2004

Customer Service Representative I

PARKVALE BANK
11.2001 - 08.2003

B.S.B.A. - Management

ROBERT MORRIS UNIVERSITY
CARLA SCHRIVER