CARLA SCHRIVER
Darlington,PA
Summary
Results-driven manager with over six years of experience in the banking sector, demonstrating a proven ability to enhance operational efficiency and customer satisfaction. Possesses exceptional analytical thinking, administrative expertise, and communication skills, enabling effective collaboration with diverse teams and clients. Renowned for delivering outstanding customer service while adeptly managing complex accounts and multiple client relationships. Strong mathematical acumen complements a commitment to accuracy and detail in all financial transactions.
Overview
24
24
years of professional experience
Work History
Sales and Service Manager
FIRST COMMONWEALTH BANK
2024.11 - Current
- Customer Experience
- Small Business Relationships
- Consumer Relationships
- Developing Team and Myself
- Manage Operations and Compliance
Assistant Branch Manager
FIRST NATIONAL BANK
2023.09 - 2024.11
- Act as second in command, facilitate morning huddle
- Oversee daily activities, assist Relationship Bankers with customers and accounts
- Develop financial plan to help customers reach goals and reduce debt
- Customer service working to solve problems
- Work with customers to help with online banking
- Enforce security procedures to ensure customer privacy
Customer Service Representative I
FIRST NATIONAL BANK
2022.12 - 2023.09
- Managed large transactions daily, consistently balanced drawer
- Communicated with customers in person and via phone to complete transactions provide great customer service.
- Closely follow policies and procedures to provide safety and privacy of customers information and finances and banks assets.
STAY AT HOME MOM
2008.09 - 2022.12
Flooring Associate (part-time)
THE HOME DEPOT
2020.05 - 2020.10
Permanent Building Substitute
BEAVER FALLS HIGH SCHOOL
2019.09 - 2020.03
Math Teacher
MILLIS HIGH SCHOOL
2006.08 - 2008.09
Math Teacher
CHAMPION CHARTER SCHOOL
2006.01 - 2006.06
Long term substitute
WHITEHALL HIGH SCHOOL
2005.04 - 2005.06
Customer Service Representative
NATIONAL CITY BANK
2003.08 - 2004.08
Customer Service Representative I
PARKVALE BANK
2001.11 - 2003.08
Education
B.S.B.A. - Management
ROBERT MORRIS UNIVERSITY
Skills
- Customer Service skills
- Analytical problem-solving
- Effective time management
- Strategic decision-making
- Strong interpersonal communication
- Handling complex customer concerns
- Effective multitasking
- Ethical and values-based judgment
- Strong attention to detail
- Effective writing and communication
Timeline
Sales and Service Manager
FIRST COMMONWEALTH BANK
2024.11 - Current
Assistant Branch Manager
FIRST NATIONAL BANK
2023.09 - 2024.11
Customer Service Representative I
FIRST NATIONAL BANK
2022.12 - 2023.09
Flooring Associate (part-time)
THE HOME DEPOT
2020.05 - 2020.10
Permanent Building Substitute
BEAVER FALLS HIGH SCHOOL
2019.09 - 2020.03
STAY AT HOME MOM
2008.09 - 2022.12
Math Teacher
MILLIS HIGH SCHOOL
2006.08 - 2008.09
Math Teacher
CHAMPION CHARTER SCHOOL
2006.01 - 2006.06
Long term substitute
WHITEHALL HIGH SCHOOL
2005.04 - 2005.06
Customer Service Representative
NATIONAL CITY BANK
2003.08 - 2004.08
Customer Service Representative I
PARKVALE BANK
2001.11 - 2003.08
B.S.B.A. - Management
ROBERT MORRIS UNIVERSITY