JOANNA JADALLAH
Summary
Accomplished Sales Service Manager focused on maximizing team effectiveness through targeted training and development. Experienced in business prospecting and customer engagement to deliver optimal service solutions. Proven ability to generate and close sales, driving the achievement of company sales goals and financial success.
Overview
8
8
years of professional experience
Work History
Sales Service Manager
24 Hour Fitness
Rancho Santa Margarita
04.2025 - Current
- Managed all aspects of the sales process from generating leads to closing deals.
- Provided coaching and training sessions for sales staff on product knowledge and selling techniques.
- Monitored customer satisfaction levels and identified opportunities for improvement.
- Participated in team meetings discussing strategy changes or upcoming initiatives.
- Developed and implemented sales strategies to achieve revenue goals.
- Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
- Reviewed and recommended candidates for hire and followed company policies for interviewing, training and termination.
- Cultivated strong professional relationships with members to drive long-term business development.
Sales and Service Expert
24 Hour Fitness
Rancho Santa Margarita
01.2025 - Current
- Increased revenue by applying in-depth service knowledge and persuasive communication skills to complete sales.
- Enhanced customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored team members and managed employees when managers were off-site.
- Conducted regular follow-up calls to ensure customer satisfaction with the services purchased.
- Developed strong relationships with members through effective communication skills.
Sales Service Associate
24 Hour Fitness
Rancho Santa Margarita
03.2024 - Current
- Maintained an organized and clean work space to ensure efficient operations.
- Assisted in stocking shelves with merchandise according to company guidelines.
- Received and processed client payments and updated accounts.
- Greeted customers in person and on the phone to provide excellent customer service.
Freelance Designer
You Sexy Little Thing
Orange County
01.2022 - Current
- Designed over 50 unique pieces annually for clients, contributing to a 37% growth in clientele and 10% higher customer retention.
- Oversaw end-to-end production processes for 100+ garment prototypes, reducing lead times by 18% through optimized workflows.
- Produced custom outfits for clients, gaining media coverage that increased brand exposure by 30%.
- Improved customer satisfaction by 15% through detailed attention to garment fit, increasing repeat business.
- Designed and launched custom collections tailored to specific client needs, resulting in a 95% customer satisfaction rate and 20% repeat business.
- Created exclusive prints/patterns for clients, contributing to a 30% increase in brand visibility through unique, on-trend designs.
Associate Designer
Lands' End
Dodgeville
01.2020 - 01.2022
- Assembled categories such as 'gender-full,' which accumulated the growth of Chase Bank's overall spending by more than 50%, adding more than 5 garments to their collection each season.
- Directed a process re-engineering project to consolidate fabric and trims, decreasing spending by more than 15% for three major business accounts.
- Lead fitting sessions and articulate design direction, ensuring accuracy and maintaining quality standards, resulting in a 25% decrease in fit-related issues.
- Operated a 4-member cross-functional (technical, knitwear, merchandising, sourcing) team, and coordinated partners toward successful projects and fulfilled goals.
Menswear Designer
7Diamonds
Tustin
01.2018 - 01.2020
- Developed comprehensive Tech Packs for 10+ product lines, including detailed specifications, materials, and production processes, resulting in a 20% decrease in manufacturing errors and a 15% reduction in production lead time.
- Piloted and designed new category for '4-Way Stretch' collection. Company saw a sales increase of 20%.
- Produced and curated seasonal line sheets showcasing 200+ products, optimizing layout and imagery for elevated sales and product visibility.
- Pitched and owned more than 5 categories, one being 'flannels', which heightened company sales by expanding the company's product offerings and attracting new customers.
Freelance Designer
ALO Yoga
Los Angeles
01.2017 - 01.2017
- Assisted the design team in researching seasonal trends, resulting in a 15% increase in product sales.
- Collaborated in designing line art and trims, and submitted 10+ garments to PLM, leading to a substantial expediting of the production process.
- I attended fittings and updated the system with fit notes for more than 54 styles.
- Organized design boards, mood boards, and trim books for more than 50 different products.
Education
Bachelor of Fine Arts -
The Academy Of Art University
San Francisco, CA01.2017
Associates of Fine Arts -
The Fashion Institute of Design & Merchandising
Los Angeles, CA01.2013
Skills
- Sales techniques
- Customer relationship management
- Employee training
- Conflict resolution
- Team collaboration
- Product knowledge
- Customer service
- Coaching development
- Relationship building
- CRM software
- Sales management
- Sales strategy innovation
- Team leadership
- Team building
- Adaptability
Accomplishments
- Top performer SSE in District 2: generated fitness revenue of $3,981 in February 2025
Timeline
Sales Service Manager
24 Hour Fitness
04.2025 - Current
Sales and Service Expert
24 Hour Fitness
01.2025 - Current
Sales Service Associate
24 Hour Fitness
03.2024 - Current
Freelance Designer
You Sexy Little Thing
01.2022 - Current
Associate Designer
Lands' End
01.2020 - 01.2022
Menswear Designer
7Diamonds
01.2018 - 01.2020
Freelance Designer
ALO Yoga
01.2017 - 01.2017
Bachelor of Fine Arts -
The Academy Of Art University
Associates of Fine Arts -
The Fashion Institute of Design & Merchandising
Similar Profiles
Ivan HretskyiIvan Hretskyi
Personal Fitness Coach at 24-Hour Fitness (24 Hour Fitness)Personal Fitness Coach at 24-Hour Fitness (24 Hour Fitness)
Denise GindoyDenise Gindoy
Sr. Manager, FP&A at 24 Hour FitnessSr. Manager, FP&A at 24 Hour Fitness
RAZIA MOHAMEDRAZIA MOHAMED
Lead Member Service Expert at 24 Hour FitnessLead Member Service Expert at 24 Hour Fitness
Collin HaydonCollin Haydon
Personal Trainer at 24 Hour FitnessPersonal Trainer at 24 Hour Fitness
Sam MishraSam Mishra
Sales Service Manager at The Chocolate CowSales Service Manager at The Chocolate Cow