AVERY J. FORD
Indianapolis,IN
Summary
Reliable individual with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
3
3
years of professional experience
Work History
Sales Service Manager
Bridgestone Firestone
Indianapolis, IN
04.2024 - 09.2024
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Optimized operational performance by identifying trends, issuing advisories and recommendations, and requesting resources.
- Evaluated departments to identify strengths and weaknesses in operations and service.
- Utilized Software to adjust and monitor employee payroll, document sales and maintain budgets.
- Maintained constant communication with customers throughout the entire sales process, ensuring expectations were met or exceeded consistently.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales revenue through effective cross-selling and upselling techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
Auto Technician
Meineke
Indianapolis
01.2024 - 04.2024
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs
- Increased customer satisfaction by providing timely and accurate estimates for repair costs
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools
- Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion
- Optimized vehicle longevity by performing routine maintenance tasks such as oil changes, tire rotations, brake pad replacements, fluid checks, and filter changes
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Auto Technician
Car-X
Indianapolis
08.2023 - 01.2024
- Reduced client complaints by providing timely and accurate services for various automobile issues
- Collaborated with team members to diagnose complex vehicle issues and develop effective solutions, resulting in improved vehicle performance
- Contributed to a positive workplace culture by working closely with senior mechanics on best practices and technical skills development
- Demonstrated proficiency in a wide range of auto service techniques, from brake repairs to engine overhauls, showcasing versatility and adaptability within the profession.
Ramp Agent
FedEx
Indianapolis
01.2022 - 02.2023
- Coordinates all local ground operations relating to the operational interface between aircraft marshaling, loading, and unloading activities
- Ensures that trunk aircraft is loaded/unloaded in a safe and efficient manner
- Completes all related paperwork and manifests in an accurate and timely manner
- Computes proper weight and balance of aircraft before take-off
- Ensures all ground and ramp equipment is in a proper operating and safe condition through periodic inspection
- Drives and operates mechanical ground equipment and instructs ground handling personnel in proper usage
- Coordinates any flight delays, overflows, cancellations
- Leads and provides technical support to cargo handling employees
- Ensures that all related FedEx policies, rules, procedures, and norms are followed
- Provides marshaling for arriving/departing flights
- Conforms to airport regulations, transportation security administration, requirements established by the local airport
- Ensures that hazardous materials are labeled, loaded, and well documented before departure
- Sorts and properly scans all inbound and outbound IP
- Ensure that AOD, TSA, AFAC, AROM guidelines are applied
- Update and monitoring of regulatory documentation of the dispatch office, dispatch manual, TSA documentation, DGs files
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs
- Managed warehouse operations and verified proper shipment procedures
- Helped train new employees in safe practices and warehouse procedures.
Assistant Manager
Foot Locker/ Kids Foot Locker
Greenwood
04.2021 - 01.2022
- Streamlined store operations for increased efficiency, implementing new processes and procedures to keep up with customer demands
- Developed strong working relationships with staff, fostering a positive work environment
- Increased sales through effective merchandising strategies and targeted promotions
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels
- Rotated merchandise and displays to feature new products and promotions
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Managed purchasing, sales, marketing, and customer account operations efficiently.
Education
High School Diploma -
Perry Meridian High School
lnd1anapohs, IN02.2021
Skills
- Vehicle inspections
- Customer Relations
- Operations Oversight
- Sales expertise
- Team Management
- Sales Growth
- Team Building and Leadership
- Problem-Solving
- Attention to Detail
- Mechanical Knowledge
- Power Tools and Equipment
- Sales management
Timeline
Sales Service Manager
Bridgestone Firestone
04.2024 - 09.2024
Auto Technician
Meineke
01.2024 - 04.2024
Auto Technician
Car-X
08.2023 - 01.2024
Ramp Agent
FedEx
01.2022 - 02.2023
Assistant Manager
Foot Locker/ Kids Foot Locker
04.2021 - 01.2022
High School Diploma -
Perry Meridian High School