Aaron Lang

Assisted customers with machine repairs and diagnostics through remote support and on-site visits. Took responsibility for sales of Fast Fusion machines following retirement of sales representative. Conducted extensive travel to provide timely customer service and machine assessments. Diagnosed machine failures over the phone, ensuring efficient troubleshooting processes.

• Increased customer satisfaction
• Managed customer contact
• Met with customers to discuss service needs and offer available solutions.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Resolved customer complaints in professional and timely manner.
• Coordinated with other departments to maintain streamlined and productive workflow.

I was an "as needed"driver for Salmon Trucking Company hauling U.S. Mail. I filled in on short notice to cover routes as needed. I was responsible for loading and unloading trucks. I was required to keep accurate log books and records of loads taken. This position required that I travel regularly and maintain a strict schedule to assure mail delivery is not delayed.

• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Dropped and hooked trailers and changed configuration of equipment.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

I was the lead field mechanic at Corell Contractors. My day consisted of starting the morning at the shop, where my supervisor would dispatch where to go. From there I would go out to the field where the equipment was broken down at. I was trusted to be out on my own, to diagnose the issue and come up with a solution on how to fix said issue. I was responsible for working efficiently and staying on task  It was also my responsibility to make a parts list and to make sure they were ordered and received to the shop in timely manner.  I was responsible for multiple job sites each day requiring me to use critical thinking and prioritization  skill.

I was responsible for maintenance of equipment, doing the proper repairs. I was responsible for prepping the fields and managing my own time. In our down time I ran a repair shop out of his farm shop. I worked on all types of equipment from cars, heavy equipment, to tractors and semi tractor - trailers. I was in charge of ordering the parts I needed, keeping track of my time on the machine and figuring the bill for customer machine repairs.