Carla Scott
Deli/bakery assistant manager
Oklahoma City,OK
Overview
5
5
years of professional experience
1993
1993
years of post-secondary education
Work History
Deli/Bakery Assistant Manager
Crest Foods
Moore, OK
02.2022 - Current
- Assist in managing daily bakery and deli operations and staff scheduling.
- Train new employees on bakery and deli procedures and safety standards.
- Coordinate inventory management to ensure product availability and freshness.
- Overseeing production quality control to maintain high standards in deli and baked goods.
- Handle customer inquiries and provided excellent service in the deli/ bakery area.
- Implement process improvements to enhance workflow efficiency in the kitchen.
- Maintain cleanliness and organization of the deli/bakery workstations and equipment.
- Ensure compliance with food safety regulations and health codes.
- Organize promotional events such as discounts or tastings to increase sales volume.
- Provide customer service by addressing customer inquiries, complaints, and feedback.
- Analyze financial data such as sales figures, gross profit margins. to make informed decisions regarding the business's operations.
- Conduct regular staff meetings to discuss performance issues and motivate team members towards achieving goals set forth by management.
- Ensure proper sanitation of equipment to meet health department standards.
- Resolve conflicts between employees in a timely manner while maintaining a professional environment.
- Responsible for overseeing daily operations of the deli and bakery, including scheduling, ordering supplies and ingredients, and managing staff.
- Maintain accurate records of inventory levels and orders placed with vendors.
- Train new staff on company policies and procedures as well as safety protocols.
- Decorate cakes and pastries, baked breads, tarts, and pies, and create specialty desserts.
- Check freshness of bakery goods and food in deli/bakery, removing and disposing of stale or outdated items.
- Display freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Assist deli/bakery manager with coordinating product ordering, receiving, and stocking.
- Monitor financial performance, preparing budgets, and implementing cost-control measures to maximize profitability.
- Ensure adherence to health and safety regulations, maintaining a clean and safe working environment.
- Overseeing inventory management, including ordering supplies and managing stock levels to meet production needs.
- Lead hiring, training, and supervising deli/ bakery staff, fostering a collaborative and productive work environment.
- Manage daily deli/bakery operations, ensuring efficient workflow and high-quality product output.
- Count and balance registers.
- Train, manage and motivate employees to promote professional skill development.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Lead Budtender
Anadarko Been There Medicinal LLC
Anadarko, OK
01.2021 - 01.2022
- Guided customers in selecting suitable medicinal products for their needs.
- Trained and supervised junior budtenders on product knowledge and customer service.
- Maintained accurate inventory records and ensured product quality standards.
- Collaborated with management to develop promotional strategies for new products.
- Assisted in organizing store layout to optimize product visibility and accessibility.
- Addressed customer inquiries and resolved issues to enhance the shopping experience.
- Implemented health and safety protocols in compliance with industry regulations.
- Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Analyzed customer feedback surveys to identify areas of improvement within the store.
- Developed and maintained relationships with vendors to ensure quality product selection.
- Assisted with stocking shelves with new merchandise when it arrives at the store.
- Adhered to company safety protocols at all times while handling cash, credit cards, and other payment methods from customers.
- Performed opening and closing duties such as counting cash drawers, setting alarms.
- Managed weekly inventory of cannabis products and supplies.
- Prepared accurate documentation related to transactions such as invoices or receipts.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Collaborated with management team to identify areas of improvement in customer service processes and operations efficiency.
- Provided recommendations on various strains based on customers' desired effects or medical conditions.
- Handled large volume of cash with high accuracy and security each day.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Weighed and prepared products in order to accurately package and label items for sale.
- Greeted customers and promoted various cannabis products.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Verified proper customer identification, medical information and paperwork.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Managed supply restocking, display arrangements and general housekeeping.
- Acted as subject matter expert to present partner brands at retail, events and within cannabis industry and community.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Timeline
Deli/Bakery Assistant Manager
Crest Foods
02.2022 - Current
Lead Budtender
Anadarko Been There Medicinal LLC
01.2021 - 01.2022
General Education Development Diploma
Education
General Education Development Diploma
Guthrie, OK