Carla Scruggs
Chattanooga,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient adaptivity in various work environments. Proven history of reducing errors to increase quality. Outstanding communication, active listening and interpersonally skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IQC (Incoming quality Control) Analyst
Arcade Beauty
01.2011 - Current
- Conduct testing throughout production processes and identified potential quality issues.
- Determine root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Maintain and upgrade Access database for test raw materials
- Train existing and new employees on multiple investigative case types and internal control processes.
- Document and execute detailed test plans and test cases and summarize and log audit findings for reporting purposes.
- Liaison between quality control and other departments and contractors, providing project updates and consultation.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Quality Analyst
NA Industries
04.2006 - 04.2011
- Tested raw material and final product for super absorbent polymer.
- Calibrated and maintained various analytical instrumentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Addressed non-conformance issues, pausing production to correct errors.
Data Conversion Operator
United State Postal Service
08.2007 - 01.2008
- Used data entry skills to meet efficient productivity for mail output.
Automated Eligibility Analyst
Cigna Healthcare
02.2005 - 01.2006
- Assisted clients with accurate eligibility form, application and document completion.
- Created customized programs to automatically implement client insurance data into our mainframe eligibility database
- Provided eligibility support to clients HR groups.
- Liaison between third party team and client.
Product Management Assistant /CSR, Sales
Dupont
05.2000 - 02.2005
- Tracked machine startup, testing and client conversion to new products.
- Provided Access database coding and interfaces upgrades for technical, marketing and supply chain core groups for customer transitions
- Using Microsoft Project tracked key metrics and developed spreadsheets and data models..
- Provided support to customer service division, during transition from AS400 to SAP
- Managed customer orders, invoices, and inquiries.
Education
Bachelor of Science - Chemistry
University of Tennessee At Chattanooga
Chattanooga, TN05.1990
Skills
- Inventory Management
- Software Development Knowledge
- Audit Processes
- SOP Development
- Project Management
- Equipment Maintenance
- Technical Research
- Good Manufacturing and Safety Practices
- Typing
- Microsoft Suite and Google Workspace
Certification
- Microsoft Word, Excel and Access
- Gas Chromatograph
- Auditor Training
- Cyber Security Training
- Manufacturing Safety ( Various)
Timeline
IQC (Incoming quality Control) Analyst
Arcade Beauty
01.2011 - Current
Data Conversion Operator
United State Postal Service
08.2007 - 01.2008
Quality Analyst
NA Industries
04.2006 - 04.2011
Automated Eligibility Analyst
Cigna Healthcare
02.2005 - 01.2006
Product Management Assistant /CSR, Sales
Dupont
05.2000 - 02.2005
Bachelor of Science - Chemistry
University of Tennessee At Chattanooga
- Microsoft Word, Excel and Access
- Gas Chromatograph
- Auditor Training
- Cyber Security Training
- Manufacturing Safety ( Various)
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