Alivia Reid
Niagara Falls,USA
Summary
I am seeking an opportunity to better my experience at Key Bank where my values and work ethic can align with the company's positive work culture and allow me a creative, innovative platform for personal and occupational growth.
Overview
13
13
years of professional experience
Work History
Incoming Quality Control
Fresenius Kabi
10.2021 - 04.2024
- Inspected and tested all incoming products, making sure they qualified and were safe to use making medicines
Auto Claims Customer Service Representative
Geico
07.2020 - 09.2021
- Managed incoming and outgoing telephone calls to provide the best customer service for the clients
- Assisted clients with their claims
- Used software programs to input and keep track of data
- Answered any questions and guided all clients with their claims or policy
Manufacturing Technician
Thermo Fisher Scientific
09.2018 - 07.2020
- Weighed, dispensed chemicals for formulating
- Used equations to formulate solutions
- Milled chemicals and solutions to create a medicine
- Packaged and labeled the products made
Manager and Cook
Sullivans and Vizzys Restaurants
02.2011 - 09.2018
- Supervised daily operations like training staff, ensuring compliance and managing staff schedules
- Recruiting and hiring staff
- Managed customer service and overseeing inventory
- Managed the finances and daily sales
- Helped and filled any spots for call offs
Student Loan Collections
First Source Advantage (DOE)
03.2012 - 05.2016
- Managed a daily list of outbound calls to contact clients
- Assisted with incoming calls to provide the best customer service for clients in helping them set up an affordable payment plan for their student loans
Education
LIBERAL ARTS AND SCIENCE -
NIAGARA COUNTY COMMUNITY COLLEGE
SANBORN, NEW YORK06.2025
Skills
- Computer proficient with POS systems (data entry, Microsoft, Quickbooks and PowerPoint)
- Dimensional inspection
- Visual inspection techniques
- Corrective action implementation
- Auditing procedures
- Technical report writing
- Excellent interpersonal and communication skills
- Great customer service face to face and on the telephone
- Poised under pressure
- Experienced in most restaurant positions
- Accounting inventory with cash and credit cards
Timeline
Incoming Quality Control
Fresenius Kabi
10.2021 - 04.2024
Auto Claims Customer Service Representative
Geico
07.2020 - 09.2021
Manufacturing Technician
Thermo Fisher Scientific
09.2018 - 07.2020
Student Loan Collections
First Source Advantage (DOE)
03.2012 - 05.2016
Manager and Cook
Sullivans and Vizzys Restaurants
02.2011 - 09.2018
LIBERAL ARTS AND SCIENCE -
NIAGARA COUNTY COMMUNITY COLLEGE