Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Carla Seegars-Holland

Carla Seegars-Holland

Taylor,MI

Summary

Seeking a full-time position that offers professional challenges while utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

HC & Insurance Operations Senior Rep

NTT DATA Business Solutions
04.2022 - Current
  • Processed HFCA and UB claims using IKA system.
  • Verified Physician NPI is currently registered and connected to billing provider..
  • Checked documentation for accuracy and validity on updated systems.

Claims Examiner/Adjudicator

Robert Half
03.2021 - 02.2022
  • Promoted to adjudicator for adjudication of unemployment claims involving eligibility of unemployment benefits for disputed (protested) claims.
  • Responsible for the adjudication of unemployment insurance claims to assure proper and timely payment and/or denial of benefits.
  • Reviewed suspicious unemployment claims and interview claimants to gather necessary information.

Virtual Customer Service Representative

Amazon.com
04.2020 - 03.2021
  • Maintained a positive and professional attitude toward customers to provide a positive experiences resulting in repeat online purchases.
  • Responsible for resolving customer complaints by determining cause of problem, selecting the best solution and expediting a resolution.
  • Answered live online chats to give quick answers and solve problems faster.

Quality Control Inspector

Nalara
12.2019 - 03.2020
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.

Environmental Services Housekeeper

Beaumont Hospital
10.2018 - 12.2019
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

Home Health Aide

Department Of Human Services
10.2012 - 09.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

Education

High School Diploma -

New Summit School
Jackson, MS

Skills

  • Customer Service Skills
  • Microsoft Office
  • CPT Coding
  • ICD-9/ICD-10
  • Decision-Making
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Excellent Communication
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Organization and Time Management
  • Interpersonal Communication
  • Problem-Solving
  • Clerical Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

HC & Insurance Operations Senior Rep

NTT DATA Business Solutions
04.2022 - Current

Claims Examiner/Adjudicator

Robert Half
03.2021 - 02.2022

Virtual Customer Service Representative

Amazon.com
04.2020 - 03.2021

Quality Control Inspector

Nalara
12.2019 - 03.2020

Environmental Services Housekeeper

Beaumont Hospital
10.2018 - 12.2019

Home Health Aide

Department Of Human Services
10.2012 - 09.2019

High School Diploma -

New Summit School

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Carla Seegars-Holland