Vinson Nguyen
Garland,TX
Summary
Outgoing and friendly virtual assistant delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
7
7
years of professional experience
Work History
HC & Insurance Operations Senior Representive
NTT Data
05.2021 - 05.2025
- Scrubbing, Researching/validating, Data entry and of provider contract records
- Updating status in customer systems
- Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading.
- Retrieves and enters data from computer/web-based systems, files, and other documents.
- Analyzes information collected to identify potential problems and discrepancies.
- Ensuring accurate and timely completion of transactions to meet or exceed client SLA’s (Service Level Agreements).
- Applying Healthcare and Insurance domain knowledge, theoretical concepts, etc. to undertake problem-solving.
- Identifying and resolving both routine and non-routine problems or escalation to more proficient team members.
- Monitoring of e-mail box and sending responses to inquiries
Cashier
Dallas Superstore
05.2018 - 03.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Trained as cashier manager and provided back-up coverage to provide customers with optimal support.
- Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Answered questions about store policies and concerns to support positive customer experiences.
- Worked closely with cashier manager to solve problems and handle customer concerns.
- Work for three years.
Education
Bachelor of Science - Premedicine
The University of Texas At Dallas
Dallas, TexasSkills
- Adept multi-tasker
- Flexible & Adaptable
- Troubleshooting
- Good listening skills
- Conflict resolution
- Relationship-Building
- Reading comprehension
- Data management
- Customer service
- Spreadsheet management
- Transcription and dictation
- 80 WPM typing speed
Timeline
HC & Insurance Operations Senior Representive
NTT Data
05.2021 - 05.2025
Cashier
Dallas Superstore
05.2018 - 03.2020
Bachelor of Science - Premedicine
The University of Texas At Dallas