Summary
Overview
Work History
Education
Skills
Languages
Timeline

Carla Sesso

Summary

Versatile business leader bringing 25 years of experience as accomplished intrapreneur. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in management. Talented President with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

President

Class A Service NY INC.
10.2008 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Reduced operational costs through strategic cost management initiatives.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Supported project management team for optimal performance.

Pet Groomer

Pet Stop
09.2001 - 05.2002
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Trimmed nails using clippers and grinders.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Cut and styled pet hair according to client speciations to prevent matting and tangling.
  • Cleaned cat and dog ears to prevent ear infections.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Applied dip for mange and parasite control.
  • Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Education

High School Diploma -

Colegio Dom Bosco, Brazil
12.1993

Skills

  • Administrative Office Operations
  • Deal Structuring
  • Inspirational Leadership
  • Industry Expertise
  • Event Planning
  • Project Bids
  • Expectation Management
  • Employee Motivation and Performance
  • Remote Team Management
  • Management Team Leadership
  • Business Development
  • Leadership and People Development
  • Contract Negotiation
  • Staff Training

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

President - Class A Service NY INC.
10.2008 - Current
Pet Groomer - Pet Stop
09.2001 - 05.2002
Colegio Dom Bosco - High School Diploma,

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Carla Sesso