Carla Sierra
Miami,FL
Summary
Dedicated Lobby Attendant with a proven track record at Hotel Victor South Beach, enhancing guest satisfaction through exceptional service and maintaining a secure, clean environment. Skilled in guest relations and sanitation practices, adept at problem-solving and team collaboration. Demonstrates strong organization and a commitment to excellence, contributing to successful event setups and efficient complaint resolution. Responsible lobby attendant with example experience handling high volume of customers and transactions. Demonstrates efficiency under pressure and adapts to changing customer needs and situations. Flexible with multitasking skills and committed to providing enjoyable movie-going experiences.
Overview
3
3
years of professional experience
Work History
Lobby Attendant
Hotel Victor South Beach
1144 Ocean Dr
12.2020 - 05.2024
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Assisted in setting up event spaces within the hotel, contributing to successful meetings and conferences held onsite.
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Skills
Dependability
Strong Organization
Discretion and Confidentiality
Guest Relations
Strong Work Ethic
Excellent customer service
Food safety knowledge
Customer Service
Problem-Solving
Time Management
Cleaning and sanitizing
Team Collaboration
Cash Handling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Lobby Attendant
Hotel Victor South Beach
12.2020 - 05.2024