CARLA STARLINGS
Augusta,GA
Summary
Detail-oriented Nail Technician and Salon Manager with a proven track record in delivering exceptional customer service and enhancing client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician/ Salon Manager
Freelance Nail Technician
Augusta, GA
01.2021 - Current
- Provide professional nail care services including manicures, pedicures, and nail enhancements
- Maintain sanitation standards and ensure client safety and comfort
- Keep up with nail trends and continuing education
- Build client relationships and maintain appointment schedules
- Provided personalized nail care services to diverse clientele.
- Managed appointment scheduling and client communications effectively.
- Maintained cleanliness and organization of work area and tools.
File Clerk
Malcolm Cunningham
Augusta, GA
07.2019 - 07.2021
- Filed correspondence, invoices, receipts, and other documents by alphabetical or numerical systems
- Retrieved and removed records upon request
Apple Technical Support Representative
Apple
Augusta, GA
05.2017 - 11.2019
- Handled high volume of inbound and outbound calls
- Followed communication scripts to address various topics
- Resolved customer inquiries, offered solutions, and upsold services
- Maintained accurate records in call center database
- Attended training to improve knowledge and performance.
- Provided technical support for Apple products via phone and chat.
- Troubleshot hardware and software issues for customers effectively.
- Guided customers through device setup and configuration processes.
Dental Assistant (Pediatric Dental Clinic)
Augusta University - College of Dental Medicine
Augusta, GA
10.2016 - 01.2017
- Prepared treatment rooms and assisted in procedures
- Sterilized and delivered instruments
- Took radiographs and developed study casts
- Provided patient education and comfort
Cashier
Target
Evans, GA
11.2014 - 03.2016
- Delivered excellent customer service
- Handled transactions, issued refunds, and processed returns
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer and balanced receipts at the end of shifts.
- Assisted customers with product inquiries and service issues.
Education
Nail Technician Program -
Mary Negron School of Nails
Augusta, GA01.2021
Dental Assisting Diploma Program -
Augusta Technical College
Augusta, GA08.2016
Skills
- Microsoft Word
- Customer relationship management
- Microsoft PowerPoint
- Time management
- Team leadership
- Sales strategies
- Effective communication
- Attention to detail
- Client consultation
- Record keeping
- Problem solving
Certification
- Radiology Certified
- CPR / First Aid Certified
- OSHA Compliant
- Nail Technician License
Timeline
Licensed Nail Technician/ Salon Manager
Freelance Nail Technician
01.2021 - Current
File Clerk
Malcolm Cunningham
07.2019 - 07.2021
Apple Technical Support Representative
Apple
05.2017 - 11.2019
Dental Assistant (Pediatric Dental Clinic)
Augusta University - College of Dental Medicine
10.2016 - 01.2017
Cashier
Target
11.2014 - 03.2016
Nail Technician Program -
Mary Negron School of Nails
Dental Assisting Diploma Program -
Augusta Technical College
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