Carla Stephens Stevens
Richton Park,IL
Summary
Dependable and results-driven Security Supervisor with 14 years of continuous service at one of Chicago’s most iconic high-rise buildings. Recognized for exceptional leadership, attention to detail, and strong customer service across multiple security firms. Experienced in coordinating large teams, managing front desk operations, and supporting administrative functions. Seeking to bring professionalism, reliability, and security expertise to a new career opportunity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Supervisor
Titan Security Group
05.2021 - 05.2025
- Supervised daily operations of 20+ officers at a major downtown high-rise.
- Generated incident reports, shift logs, and visitor documentation.
- Trained and mentored new hires on site procedures and safety protocols.
- Partnered with property management to address tenant concerns and ensure building integrity.
- Monitored radio traffic, conducted post inspections, and enforced policies.
Security Officer / Administrative Assistant
Allied Universal Security
06.2019 - 05.2021
- Managed administrative tasks: access badges, filing, and shift tracking.
- Secured entrances and exits, monitored CCTV, and performed scheduled patrols.
- Maintained front desk professionalism, greeting and assisting visitors.
- Supported supervisors with shift documentation and resource allocation.
Security Officer / Receptionist
Premier/SOS Security
06.2015 - 06.2019
- Handled dual duties in security and guest services for high-profile tenants.
- Provided phone and desk support; logged deliveries and visitor inquiries.
- Documented incidents promptly and relayed concerns to site leadership.
- Operated effectively in fast-paced, high-security environments.
Security Officer
ABM Security Services
07.2011 - 06.2015
- Conducted building patrols and enforced safety protocols.
- Performed security checks, monitored equipment, and ensured policy compliance.
- Known for reliability and strong attendance across all shifts.
- Delivered consistent service to tenants, vendors, and guests.
Assistant Manager / Cashier / Stock Associate
Foot Locker, Inc.
06.2006 - 07.2011
- Advanced from cashier to assistant manager through strong sales and leadership.
- Oversaw inventory, merchandising, and team performance.
- Trained staff in sales techniques and store operations.
- Implemented loss prevention protocols and ensured high customer satisfaction.
Education
High School Diploma -
Englewood Technical Prep Academy
Chicago, IL06.2005
Skills
- Security Supervision & Patrol Oversight
- Emergency Response & Incident Reporting
- Front Desk & Reception Management
- Administrative Support & Data Entry
- Staff Scheduling & Team Coordination
- Access Control & Surveillance Monitoring
- Visitor & Customer Service Relations
- Conflict Resolution & Communication
Certification
- CPR / First Aid Certified
- Illinois PERC Card
- Forklift Trainee
Timeline
Security Supervisor
Titan Security Group
05.2021 - 05.2025
Security Officer / Administrative Assistant
Allied Universal Security
06.2019 - 05.2021
Security Officer / Receptionist
Premier/SOS Security
06.2015 - 06.2019
Security Officer
ABM Security Services
07.2011 - 06.2015
Assistant Manager / Cashier / Stock Associate
Foot Locker, Inc.
06.2006 - 07.2011
High School Diploma -
Englewood Technical Prep Academy
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