Luis Rojas
East Meadow,NY
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Security Supervisor
Vincent Smith School
08.2018 - Current
- Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Supervised team of 4 security personnel during shift.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Promoted a culture of safety awareness within the organization by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
- Keep team compliant with security protocols and appearance standards.
Loss Prevention Manager
JC Penney Stores
03.2012 - 07.2018
- Reviewed and updated store security policies and procedures.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Streamlined operational processes for increased efficiency in detecting potential theft incidents.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Observed video surveillance systems for prompt emergency response.
- Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Education
No Degree - Aviation Management And Operations
Spartan School of Aeronautics
Tulsa, OKSkills
- CCTV Monitoring
- AED Training
- Medical Emergency Response
- Schedule oversight
- Compliance Management
- Training Oversight
- Interrogation Techniques
- Security Operation Evaluation
- Performance Assessment
- Patrol operations
- Fluent in Spanish
- Team Leadership
- Crime Prevention
- Incident Reports
- Active Shooter Training
- Microsoft Office
- Law Enforcement Collaboration
- Emergency Training
- Report Writing
- CCTV experience
- Loss prevention expertise
- Security management
- Training Drills
- Facility Patrols
- Investigations expert
- Personnel Supervision
- Safety and security procedures
- Site Visits
- Access Control
- Security Regulations
- Staff Discipline
- Hazardous Materials Identification
- Implementing security programs
- Staff Management
- Physical Restraint Training
- Security personnel training
- Surveillance
- Interviews and interrogations
Timeline
Security Supervisor
Vincent Smith School
08.2018 - Current
Loss Prevention Manager
JC Penney Stores
03.2012 - 07.2018
No Degree - Aviation Management And Operations
Spartan School of Aeronautics
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