CARLA S. WOOLARD
Fayetteville,NC
Summary
Administrative and public safety professional supporting court coordination, case file quality, and confidential records administration across city law enforcement operations. Brings scheduling support for approximately 400 sworn employees, officer coaching on report writing, accreditation documentation, and process improvement to the Administrative Services Manager role.
Overview
38
38
years of professional experience
Work History
Court Liaison Officer
FAYETTEVILLE POLICE DEPARTMENT
City of Fayetteville, NC
01.2021 - Current
- Coordinated court scheduling and appearance requirements for 400 sworn employees, resolving conflicts involving leave, training, and vacation requests with court and departmental personnel.
- Work directly with the District Attorney's Office, judges, officers, and department personnel to resolve scheduling conflicts and support timely court appearances.
- Guided officers in preparation for District and Superior Court case files, ensuring complete documentation and effective report writing.
- Assisted with report-writing instruction for Basic Law Enforcement Training, coaching officers on case documentation and state forms.
- Apply extensive investigative and courtroom experience to identify case-file deficiencies and help personnel improve submission quality.
Patrol Operations / Police Specialist & Field Training Officer
FAYETTEVILLE POLICE DEPARTMENT
City of Fayetteville, NC
01.2016 - 01.2018
- Trained and coached new police recruits in investigations, interviews, public communication, report writing, and mandated state forms; documented progress and supported readiness assessments.
- Delivered individualized coaching and corrective instruction, monitored trainee progress, and assessed readiness for independent performance.
- Conducted structured performance evaluations for assigned trainees, documenting skill development, knowledge retention, application of departmental procedures, and identifying areas for further instruction.
- Participated in final readiness assessments, providing documented input to supervisory personnel on trainees' successful completion of field training or recommendations for separation.
- Provided leadership coverage for the squad and reviewed incident reports and felony files for completeness and accuracy.
- Prior City Service | August 1988 2018 (retired in 2018; rehired in 2021)
District Attorney's Office Liaison
FAYETTEVILLE POLICE DEPARTMENT
City of Fayetteville, NC
01.2012 - 01.2016
- Coordinated communication between the Police Department and the Cumberland County District Attorney's Office, conducting weekly case reviews with officers, detectives, and attorneys to enhance case preparation.
- Reviewed felony case files for accuracy and completeness, coordinated follow-up documentation, and facilitated officer appearances in Superior Court and Grand Jury proceedings.
- Developed and implemented a case-tracking system to streamline monthly operational reports and statistics for weekly meetings.
- Compiled reports and documentation supporting continued CALEA accreditation.
Major Crimes Investigation Division
FAYETTEVILLE POLICE DEPARTMENT
City of Fayetteville, NC
07.1997 - 01.2012
- Managed thousands of criminal investigations over 14 years, focusing on financial crimes such as fraud, embezzlement, identity theft, and employee time-card fraud, leading to successful prosecutions.
- Analyzed financial, employment, and business records for 14 years to identify discrepancies, providing critical documentation that supported fraud-related prosecutions.
- Conducted interviews and interrogations, prepared investigative files and evidence logs, and coordinated with prosecutors, ensuring thorough case preparation for trial.
- Collaborated with local, state, and federal partners, including the FBI and U.S. Secret Service; testified in state and federal courts.
- Completed formal interview and interrogation training.
Neighborhood Improvement Team / Patrol Officer
FAYETTEVILLE POLICE DEPARTMENT
City of Fayetteville, NC
12.1992 - 07.1997
- Established relationships with residents, community organizations, and justice-system partners to enhance community safety; investigated calls for service and prepared accurate reports.
- Patrolled Fayetteville Police Department beats, enforcing state laws and city ordinances.
- Responded to emergency calls, providing scene security and public safety support.
- Investigated complaints, interviewed witnesses, and documented incident reports.
Central Records Unit
FAYETTEVILLE POLICE DEPARTMENT
City of Fayetteville, NC
08.1988 - 12.1992
- Handled confidential criminal records, incident reports, collision reports, citations, and information requests for law enforcement personnel and department leadership.
- Maintained DCI/NCIC logs and records, conducted accuracy audits, ensuring compliance with SBI, FBI, and accreditation standards.
- Transitioned handwritten and paper-based records to an electronic system, supporting the department's successful CALEA accreditation.
Education
High School Diploma -
Douglas Byrd Senior High School
01-1987
Skills
- Operational Scheduling
- Case management
- Case File Quality Assurance
- Operational Reporting
- Regulatory Compliance
- Process Improvement
- Evidence Analysis
- Staff Training & Coaching
- Interagency Coordination
- Records management
- Confidential Information Handling
RECOGNITION
Individual Commendation, Unit Commendation (2), Life Saving Award (2), Good Conduct Award (4), Service Award
Disclaimer
REVIEW COPY Yellow highlighting marks wording revised using OPNET and the resume-writing teaching materials.
EDUCATION & PROFESSIONAL DEVELOPMENT
- City of Fayetteville Supervisory Operational Skills (SOS), completed; city general orders, personnel procedures, leave, documentation, and applicable employment regulations
- Leadership Essentials Michigan State University, completed (confirm official course title/provider)
- Advanced Law Enforcement Certificate 2000
- Basic Law Enforcement Training Certificate Fayetteville Technical Community College, December 1992
- Interview and Interrogation coursework successfully completed
- Additional coursework Fayetteville Technical Community College
ITEMS TO CONFIRM BEFORE SUBMISSION
Confirm current job title and precise dates; official name/provider of Leadership Essentials course; any direct budget, grant, payroll, hiring, performance evaluation, or civilian staff supervisory experience; measurable process improvements and relevant software proficiency. These responsibilities have not been claimed without confirmation.
Timeline
Court Liaison Officer
FAYETTEVILLE POLICE DEPARTMENT
01.2021 - Current
Patrol Operations / Police Specialist & Field Training Officer
FAYETTEVILLE POLICE DEPARTMENT
01.2016 - 01.2018
District Attorney's Office Liaison
FAYETTEVILLE POLICE DEPARTMENT
01.2012 - 01.2016
Major Crimes Investigation Division
FAYETTEVILLE POLICE DEPARTMENT
07.1997 - 01.2012
Neighborhood Improvement Team / Patrol Officer
FAYETTEVILLE POLICE DEPARTMENT
12.1992 - 07.1997
Central Records Unit
FAYETTEVILLE POLICE DEPARTMENT
08.1988 - 12.1992
High School Diploma -
Douglas Byrd Senior High School