Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carla Vardaman

Dundee,MS

Summary

Hotel Manager with a strong track record in team leadership and operational excellence. Demonstrated success in enhancing guest satisfaction through effective issue resolution and streamlined hotel operations. Expertise in coordinating staff to deliver high-quality service consistently.

Overview

23
23
years of professional experience

Work History

Hotel Manager

Samstown Casino
Robinsonville, Mississippi
07.2019 - Current
  • Managed front desk activities, including check-ins, check-outs, and customer inquiries.
  • Developed staff schedules to optimize coverage and enhance service delivery.
  • Coordinated housekeeping efforts to maintain high cleanliness standards throughout the hotel.
  • Oversaw inventory management for supplies and equipment to support hotel functions.
  • Resolved guest complaints promptly to uphold the hotel's reputation for excellent service.
  • Monitored customer feedback surveys and took appropriate action based on results.

Hotel Supervisor

Resorts Casino
Robinsonville, Mississippi
11.2002 - 06.2019
  • Trained new employees on hotel policies and customer service standards.
  • Managed guest inquiries and resolved complaints to enhance satisfaction.
  • Collaborated with front desk staff to streamline check-in and check-out processes.

Education

Associate of Arts - Business Management

University of Phoenix
Tempe, AZ
08-2015

Skills

  • Staff scheduling and inventory management
  • Customer feedback analysis
  • Housekeeping coordination
  • Relationship management

References

References available upon request.

Timeline

Hotel Manager

Samstown Casino
07.2019 - Current

Hotel Supervisor

Resorts Casino
11.2002 - 06.2019

Associate of Arts - Business Management

University of Phoenix

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