CARLA V. GARCIA-HERNANDEZ
Woodstock,GA
Summary
Bilingual in English and Spanish, I am seeking a full-time, hands-on role in a hospital or clinical setting to further explore my interest in the healthcare field. Certified in Basic Life Support by the American Heart Association, I bring over four years of customer service and leadership experience. With strong communication skills, adaptability, and a dedication to excellence, I am confident these qualities will seamlessly transition into a clinical environment, allowing me to deliver exceptional patient care and contribute meaningfully to the healthcare team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Brand Ambassador (Part-Time)
Aerie (AEO Inc.)
03.2023 - Current
- Contribute to initiating and concluding store operations.
- Analyzed sales data for financial target achievement.
- Facilitated essential freight operations.
- Oversaw team during general managers' absence.
Shipment Leader (Part-Time)
Banana Republic (Gap Inc.)
12.2022 - 05.2023
- Direct product shipment operations
- Evaluated key performance indicators (KPIs).
- Coordinated daily operational discussions directly with the management.
- Consistently achieved and surpassed sales, conversion, and loyalty targets.
Sales Associate (Part-Time)
Banana Republic (Gap Inc.)
03.2022 - 12.2022
- Maintained accurate merchandising displays throughout store.
- Analyzed consumer behavior to increase units per transaction (UPT).
- Conducted regular maintenance tasks before, during, and after business hours.
Leader (Full-time)
Banana Republic (Gap Inc.)
05.2022 - 08.2022
- Led store management during periods of absence by senior staff.
- Supported execution of product shipping processes.
- Guided the training process for new team members to ensure skill development.
Sales Associate (Part-Time)
Banana Republic
07.2020 - 07.2021
- Experienced in utilizing point-of-sale equipment.
- Met established conversion objectives.
- Stocked, replenished, and organized inventory accurately and efficiently.
Education
High School Diploma -
Woodstock High School
05-2019
Health Care Management -
Georgia Northwestern Technical College
Skills
- Customer service
- Staff training
- Organization
- Spanish fluency
- Team leadership
- Privacy regulations knowledge
- Medical terminology
- Phone and email etiquette
References
- Lauren Cooper, Banana Republic, (916) 960-3229
- Jessica Gaviña, Banana Republic, (404) 808-6123
- Kate Hester, Aerie (AEO Inc.), (678) 463-3042
- Shelby Howell, Banana Republic, (678) 570-6722
Certification
- American Heart Association: Basic Life Support (BLS) - Issued May 2024
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Brand Ambassador (Part-Time)
Aerie (AEO Inc.)
03.2023 - Current
Shipment Leader (Part-Time)
Banana Republic (Gap Inc.)
12.2022 - 05.2023
Leader (Full-time)
Banana Republic (Gap Inc.)
05.2022 - 08.2022
Sales Associate (Part-Time)
Banana Republic (Gap Inc.)
03.2022 - 12.2022
Sales Associate (Part-Time)
Banana Republic
07.2020 - 07.2021
High School Diploma -
Woodstock High School
Health Care Management -
Georgia Northwestern Technical College
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