Carla Watkins
Mansfield,TX
Summary
Reliable City Carrier with over 15 years of experience delivering mail to homes and businesses in the Fort Worth area. Competent and dexterous with knowledge of mailing procedures and policies. Adept at managing route information and delivering mail on time and efficiently. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
City Letter Carrier
US Post Office
Mansfield, TX
04.2006 - Current
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues and services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Helped customers with products and services to best fit their personal and daily needs.
- Provided customer service solutions for customers with disabilities.
Education
High School Diploma -
Dunbar High School
Fort Worth, TXSkills
- Progress Tracking
- Public and Media Relations
- Performance Metric
- Inspecting Goods
- Customer Experience
- Crisis Communications
- Customer Needs Assessments
- Quality Assurance
- Providing Feedback
- Maintenance Tasks
- Accounts Payable and Accounts Receivable
- Property Management Systems Knowledge
- Work Orders
- Administrative Support
- Inquiry Response
- Maintaining Clean Work Areas
- Infection Control Procedures
- Public Service
- Office Cleaning
- Money Orders
- Credit Card Payments
- Customer Inquiries
- Microsoft Excel
Timeline
City Letter Carrier
US Post Office
04.2006 - Current
High School Diploma -
Dunbar High School
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