Carla Wilkins

• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Proactively communicated route changes or potential delays due to construd or road closures with supervisors for alternative planning purposes.
• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Monitored weather conditions regularly to adjust delivery routes accordingly.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• MonitoreH,daily cash discrepancies, inventory shrinkage and drive-off.
• Reconciled daily sales transactions to balance and log day-to day
  revenue.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.