Carla Williams
Sparta,WI
Summary
Dynamic professional with over 20 years of experience in administrative coordination and support, specializing in budgeting, scheduling, prioritization, and data management. Proven track record of enhancing guest experiences and optimizing team performance through exceptional communication and organizational skills. Recognized for a strong work ethic and dedication as a team player, consistently committed to achieving high-quality results while maintaining a focus on efficiency. Robust customer service expertise and business acumen enable thriving in both collaborative and independent work environments.
Overview
16
16
years of professional experience
Work History
Yard Jocky/ Warehouse Shift Supervisor
Rehrig Pacific Logistics
Tomah, WI
03.2025 - Current
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and equipment usage.
- Implemented process improvements that enhanced productivity and reduced operational downtime.
- Coordinated scheduling and shift assignments to optimize workforce utilization and meet project deadlines.
- Monitored inventory levels, conducting regular audits to maintain accuracy and prevent discrepancies.
- Resolved employee conflicts and addressed performance issues through effective communication and support strategies.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Monitored performance and safety practices of 13-person warehouse staff.
- Maintained top performance standards while working in hot warehouse environment.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced employee turnover with consistent communication, training, and performance evaluations.
- Contributed to company growth by consistently meeting or exceeding performance targets, resulting in increased revenues and profitability.
- Improved workplace safety standards through regular review of policies and implementation of best practices.
- Implemented cross-training initiatives to improve overall employee skill sets and reduce overtime costs.
- Conducted regular audits of warehouse processes, identifying areas for improvement and implementing corrective actions accordingly.
Local Driver
Dart Express
Eagan, MN
02.2024 - 02.2025
- Duties include but are not limited to drop and hook, delivering timely products, pre and post trip inspections, bill of lading process completed with accuracy, managing time to and from each location, properly scanning paperwork throughout shift, mapping, weight scale management, customer service throughout shift, giving and receiving clear instructions, troubleshooting, following proper directions, policies, rules, and laws which are applicable. Safety compliance with company policies, and all local, state, and federal regulations. Creating and maintaining a positive and responsive work environment. Develops ideas, routines, and structures which improve team timeliness, safety, and success. Leads the night teams through problem solving and conflict management.
OTR Driver
California Dedicated | Potato King
La Crosse, WI
01.2016 - 01.2024
- Duties included but were not limited to load and unload, timely deliveries, pre and post trip inspections, accurate bill of lading process completed, managed time to and from each location, planned and managed routes to include fueling, weighing, mapping, and unexpected conditions such as weather, accidents, construction, etc. Gathered and stored data to include invoices, weights, logbook information, detention times, repairs, receipts, etc. Provided exceptional customer service throughout trips, gave and received clear instructions, problem solved, followed proper directions, policies, rules, and laws which are applicable. Safety orientated individual with no recorded accidents. Compliant with company policies, and all local, state, and federal regulations. Knowledge of different state laws according to FMCSA. Responded to coworkers, dispatch, and other drivers as their first call for help or information. Assisted local and state authorities when needed during accidents nearby.
Office Assistant and Driver
Wabasha Sand and Gravel
Wabasha, MN
01.2016 - 01.2016
- Duties included but were not limited to management of multiline phone systems, scheduling materials, jobs, and inspections, managed time, provided administrative and organization support to include budgets, timesheets, and payroll. Proficient in Freshbooks small business inventory management and Quickbooks inventory software. Streamlined accounts receivable resulting in a 20% reduction in average customer hold times. Developed spreadsheets for tracking, scheduling, mixing calculations, materials, etc. Provided guidance to new staff, improved team performance, and cohesion. Reviewed and supported staffing efforts by hiring and firing according to company needs. Compliance with other agencies. Experience in advertising and business development when building relationships with potential and existing clients. Assisted and filled in for drivers when necessary.
OTR Driver
California Dedicated | California Overland
Wabasha, MN
01.2012 - 01.2016
- Duties included but were not limited to logistics and freight management, proficiently handled and transported freight across the country while managing all aspects of the process to include meticulous logging of activities, tracking milage, and handling essential paperwork to ensure smooth and efficient operations.
Senior Ops Specialist
The Adecco Group
La Crosse, WI
01.2010 - 01.2013
- Held two positions throughout my contract. As a Senior Ops Specialist, duties included but were not limited to managing training camps for incoming soldiers at two forward operating bases (FOB) located at Fort McCoy, WI. This involved issuing materials and products to meet training needs. Tracking inventory, filing proper requisitions, impeccable record keeping, coordinating and scheduling outside carriers to provide services according to their contracts and agreements. Provided security to FOBs to ensure safety and all needs were being met in the field.
- As an Assistant Physical Evaluation Board Liaison Officer (APEBLO), duties included managing troop needs such as transportation, scheduling appointments, processing paperwork, and prioritizing and screening based on medical needs. Assisted with deployment readiness mobilization and demobilization, recording, gathering, and filing medical data in compliance with HIPAA laws. Educating and bringing awareness to troops on resources and support as they transitioned to civilian life, sometimes with difficult medical needs.
Education
CDL -
Fox Valley Technical College
Appleton, WI01-2007
Associates of Applied Science - CIS MicroComputer Specialist and MicroComputer Technician
Western Technical College
La Crosse, WI01-2002
Skills
- Troubleshooting Proficiency
- Patient and diligent
- Excellent time management skills
- Conflict management
- Microsoft Office Specialist
- Skilled in AVG, Adobe, printers, scanners, PC, security systems, and mobile devices
- Office Automation
- Coordination of lodging, material movement, and transportation
- Mapping, filling, and storing and gathering data
- Billing, AP/AR, and payroll experience
- CDL Class A with doubles, triples, tanker endorsements
- Warehouse operations
Timeline
Yard Jocky/ Warehouse Shift Supervisor
Rehrig Pacific Logistics
03.2025 - Current
Local Driver
Dart Express
02.2024 - 02.2025
OTR Driver
California Dedicated | Potato King
01.2016 - 01.2024
Office Assistant and Driver
Wabasha Sand and Gravel
01.2016 - 01.2016
OTR Driver
California Dedicated | California Overland
01.2012 - 01.2016
Senior Ops Specialist
The Adecco Group
01.2010 - 01.2013
Associates of Applied Science - CIS MicroComputer Specialist and MicroComputer Technician
Western Technical College
CDL -
Fox Valley Technical College