Carla Zamora
Conroe,TX
Summary
Detail-oriented professional skilled in data analysis, reporting, and team collaboration. Extensive experience in monitoring data integrity and ensuring compliance with healthcare regulations. Committed to enhancing operational efficiency through strategic data management and collaboration with clinical teams.
Overview
12
12
years of professional experience
Work History
Data Analyst
Lone Star Family Healthcenter
Conroe, Texas
04.2021 - Current
- Mined and evaluated data from multiple data sources to meet the needs of the organization.
- Assisted the management team, as directed, in determining operational, utilization, quality, service, and financial objectives.
- Assisted in the resolution of organizational information gaps by designing, developing, and producing custom reports.
- Identified and monitored trends and shifts in complex data sets and articulated data through the development of graphs, reports, and presentations.
- Prepared annual and regulatory reports for executive submission to state and federal agencies.
- Monitored data integrity and ensured compliance with healthcare regulations.
- Leveraged SQL queries to extract, transform and load data into databases.
- Worked closely with management to prioritize business and information needs.
- Collaborated with clinical teams to improve data collection methods and accuracy.
- Developed dashboards for real-time reporting on patient care metrics.
- Conducted data validation to ensure integrity and reliability of information.
- Assisted in the implementation of new data management systems for efficiency.
- Gathered data from multiple sources to assimilate meaningful inputs for databases.
- Reviewed coding conventions used by physicians when entering diagnoses into EHRs.
- Generated summary reports from large datasets containing patient demographics, diagnoses, and treatment plans.
- Determined key performance indicators for tracking progress towards quality care goals.
- Cleaned and manipulated raw data.
- Created graphs and charts detailing data analysis results.
- Analyzed data migration requirements for multiple system transitions across departments.
- Collaborated with IT teams to ensure seamless data transfer processes.
- Boosted data migration process by extracting, cleansing, loading, and verifying information.
- Created SQL scripts to extract source system data into staging tables and load into target system tables.
- Presented findings in a clear, concise manner to management during review meetings.
- Created weekly and monthly reports to track progress of business goals.
- Developed complex queries to extract data from multiple sources for reporting purposes.
- Liaised with other departments to foster efficiency and determine future reporting requirements.
Front Office Assistant Manager
Houston Eye Professionals
The Woodlands, TX
05.2020 - 04.2021
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Opened and closed store, including counting cash and preparing drawers and deposits.
- Greeted visitors promptly and directed to correct locations.
- Trained three out of six employees on best practices and protocol while managing teams to maintain optimal productivity.
- I acted as Office Manager for a month while the current Office Manager was on maternity leave.
- Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Planned and prepared workflow schedules, delegating tasks for a six-member team.
- Led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel.
- Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to the supervisor.
Third Key Holder
America's Best Contacts & Eyeglasses
Conroe, TX
01.2018 - 05.2020
- Calculated bill totals and tax amounts.
- Managed store security needs as required.
- Opened and closed store by processing daily paperwork, balancing register drawers, and preparing deposits.
- Inputted customer data into POS/SDS system, safeguarding financial and personal information to avoid breaches.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Met with each associate to establish realistic monthly sales goals.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Cross-trained in every store role to maximize operational knowledge.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Habitat for Humanity Volunteer
Habitat for Humanity
Conroe, TX
02.2014 - 06.2015
- Acquired knowledge of Texas State Laws for construction safety guidelines and best practices by attending pre-labor meetings. Safety is the number one priority.
- Practical knowledge of basic tools usage to perform various tasks as assigned.
- Helped with drywall placement and ensured that quality standards were met.
- Learned how be an effective teamwork member and completed long term home construction projects.
Education
BBA - Management Information Systems
Sam Houston State University
Huntsville, TX05-2022
Associate of Arts - Business Administration
Lone Star College System
Spring, TX08.2019
Skills
- Ability to fluently read, write, and speak English and Spanish
- Proficiency in Microsoft Office Applications
- MSSQL
- Azure
- Visual Studios
- Verifying and billing for vision and medical insurance
- Cash transactions
- Training and coaching
- Team collaboration
- Customer relations
- Business operations understanding
- Meticulous and organized
- Conflict management
- Knowledge of HIPAA regulations
- Records maintenance
Timeline
Data Analyst
Lone Star Family Healthcenter
04.2021 - Current
Front Office Assistant Manager
Houston Eye Professionals
05.2020 - 04.2021
Third Key Holder
America's Best Contacts & Eyeglasses
01.2018 - 05.2020
Habitat for Humanity Volunteer
Habitat for Humanity
02.2014 - 06.2015
BBA - Management Information Systems
Sam Houston State University
Associate of Arts - Business Administration
Lone Star College System
Similar Profiles
Jackie ZhangJackie Zhang
Family Medicine Resident Physician at Lone Star Family HealthcenterFamily Medicine Resident Physician at Lone Star Family Healthcenter
April VasquezApril Vasquez
Front Desk Receptionist at Lone Star Family HealthcenterFront Desk Receptionist at Lone Star Family Healthcenter
Jackie ZhangJackie Zhang
Family Medicine Resident Physician at Lone Star Family HealthcenterFamily Medicine Resident Physician at Lone Star Family Healthcenter
Charly RodriguezCharly Rodriguez
Operations Senior Admin HR Lvl 3 at FedEx CSPOperations Senior Admin HR Lvl 3 at FedEx CSP
JESSICA SELBURGJESSICA SELBURG
Caregiver at Created to CareCaregiver at Created to Care