Summary
Overview
Work History
Education
Skills
Timeline
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CARLANCIA JEAN

Madison,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Tool Room Attendant and Property Booking Clerk

Army Aviation Support
, WI
09.2019 - Current
  • Receiving, inspecting, delivering supplies and equipment
  • Maintain military equipment records
  • Issuing and receiving equipment, ordering and maintain stock supplies
  • Conducting 100 percent monthly, weekly inventory checks
  • Monthly and annually equipment inspection.
  • Used micrometer and visual inspections to evaluate tools for defects and wear
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Supported reporting, accounting and record-keeping staff with accurate updates regarding shipment information
  • Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes
  • Kept inventory of hand tools and gauges calibrated for use
  • Verified computer inventory against physical inventory and resolved discrepancies
  • Charged raw materials to specific jobs and documented lost or broken tools
  • Tracked excess materials and coordinated returns of damaged or unused items to vendors
  • Sorted and delivered materials to different work areas and staff
  • Verified orders by comparing names and quantity of items packaged with shipping documents
  • Utilized forklift or pallet truck to load, unload, transport and store goods
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts

Front Desk Clerk

Courtyard by Marriot
Madison, WI
11.2017 - 05.2019
  • Greeted patients and families, providing them with information relevant to their stay
  • Booked, cancelled, and answered questions about Guest reservations and establishment policies
  • Maintained clean and safe environment for guests/patrons and employees
  • Effectively responded to more than hundred guest inquiries per day
  • Maintained confidential files and records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Collected room deposits, fees, and payments
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Introduced customers to resort amenities with pleasant and helpful demeanor
  • Maintained clean and organized front desk areas to uphold polished company image
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Answered multi-line phone system and enthusiastically greeted callers

Server

World of beer
Middleton, WI
08.2016 - 11.2017
  • Served food and beverages while maintained high quality formal table service to over 100 plus customers daily
  • Ensured proper presentation and preparation of food products and beverages in appealing way
  • Organized large parties’ reservation and special requests efficiently and accurately
  • Resolved complaints quickly and efficiently while keeping customer’s best interests in mind.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
  • Seated customers in timely manner by managing reservations and waitlists skillfully

Sales Associates

J. Crew factory, Rehoboth beach, DE
04.2014 - 08.2016
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Operating cash registers, managing financial transactions and balancing drawers
  • Achieved more twenty- thousand in sales per quarter
  • Directing customers to merchandise within store
  • Increasing store sales by more than hundred thousands.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Managed returns, exchanges and refunds in accordance with store policy
  • Prepared merchandise for sales floor by pricing or tagging
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Engaged with customers to effectively build rapport and lasting relationships
  • Educated clients on current promotional offerings and products using persuasive selling tactics

Education

Associate of Science - Human Resources Management

Madison Area Technical College
Madison, WI
05.2024

Skills

  • Skills & Abilities
  • Attention to details
  • Excel in solving people problems
  • Conflict resolution
  • Complaint management
  • Continue professional development

Timeline

Tool Room Attendant and Property Booking Clerk

Army Aviation Support
09.2019 - Current

Front Desk Clerk

Courtyard by Marriot
11.2017 - 05.2019

Server

World of beer
08.2016 - 11.2017

Sales Associates

J. Crew factory, Rehoboth beach, DE
04.2014 - 08.2016

Associate of Science - Human Resources Management

Madison Area Technical College

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CARLANCIA JEAN