CARLANCIA JEAN
Madison,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Tool Room Attendant and Property Booking Clerk
Army Aviation Support
, WI
09.2019 - Current
- Receiving, inspecting, delivering supplies and equipment
- Maintain military equipment records
- Issuing and receiving equipment, ordering and maintain stock supplies
- Conducting 100 percent monthly, weekly inventory checks
- Monthly and annually equipment inspection.
- Used micrometer and visual inspections to evaluate tools for defects and wear
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
- Compared shipping orders and invoices against contents received to verify accuracy
- Supported reporting, accounting and record-keeping staff with accurate updates regarding shipment information
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes
- Kept inventory of hand tools and gauges calibrated for use
- Verified computer inventory against physical inventory and resolved discrepancies
- Charged raw materials to specific jobs and documented lost or broken tools
- Tracked excess materials and coordinated returns of damaged or unused items to vendors
- Sorted and delivered materials to different work areas and staff
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Utilized forklift or pallet truck to load, unload, transport and store goods
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
Front Desk Clerk
Courtyard by Marriot
Madison, WI
11.2017 - 05.2019
- Greeted patients and families, providing them with information relevant to their stay
- Booked, cancelled, and answered questions about Guest reservations and establishment policies
- Maintained clean and safe environment for guests/patrons and employees
- Effectively responded to more than hundred guest inquiries per day
- Maintained confidential files and records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees, and payments
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Maintained clean and organized front desk areas to uphold polished company image
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered multi-line phone system and enthusiastically greeted callers
Server
World of beer
Middleton, WI
08.2016 - 11.2017
- Served food and beverages while maintained high quality formal table service to over 100 plus customers daily
- Ensured proper presentation and preparation of food products and beverages in appealing way
- Organized large parties’ reservation and special requests efficiently and accurately
- Resolved complaints quickly and efficiently while keeping customer’s best interests in mind.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Seated customers in timely manner by managing reservations and waitlists skillfully
Sales Associates
J. Crew factory, Rehoboth beach, DE
04.2014 - 08.2016
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions and balancing drawers
- Achieved more twenty- thousand in sales per quarter
- Directing customers to merchandise within store
- Increasing store sales by more than hundred thousands.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to effectively build rapport and lasting relationships
- Educated clients on current promotional offerings and products using persuasive selling tactics
Education
Associate of Science - Human Resources Management
Madison Area Technical College
Madison, WI05.2024
Skills
- Skills & Abilities
- Attention to details
- Excel in solving people problems
- Conflict resolution
- Complaint management
- Continue professional development
Timeline
Tool Room Attendant and Property Booking Clerk
Army Aviation Support
09.2019 - Current
Front Desk Clerk
Courtyard by Marriot
11.2017 - 05.2019
Server
World of beer
08.2016 - 11.2017
Sales Associates
J. Crew factory, Rehoboth beach, DE
04.2014 - 08.2016
Associate of Science - Human Resources Management
Madison Area Technical College