CARLAYSHA K. GILL-DAVISON
Moss Point
Summary
Organized Team Leader and Customer Service Representative with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
Work History
Patient Care Assistant
Nursing Management, LLC
Biloxi, MS
01.2024 - Current
- Assisted in daily patient care activities, ensuring comfort and safety of patients.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Supported patients with mobility and personal hygiene tasks to enhance quality of life.
- Collaborated with healthcare teams to develop individualized care plans for patients.
Front Desk Clerk
Coastal Family Health Clinic
Moss Point, MS
08.2021 - 12.2023
- Managed patient check-in and registration processes efficiently.
- Coordinated scheduling for appointments and follow-up visits.
- Maintained accurate medical records and ensured confidentiality compliance.
- Assisted patients with inquiries, providing exceptional customer service.
TEAM LEADER
McDonalds Corporation
Pascagoula, MS
01.2020 - 06.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Cross-trained and provided back up for customer service managers.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Provide excellent customer service
Front Office Clerk
Lewis Printing Company
10.2017 - 01.2020
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails Monitor office supplies and place orders when necessary
- Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)
Education
High School Diploma -
Moss Point High School
Moss Point, MS05-2021
Skills
- Guest Services
- Cleaning
- Product Knowledge
- Daily Workflow Improvement
- Cash Handling
- Procedure safety processes and procedures
- Sales Goals
- Performance improvement
- Staff education and training
- Self-motivated professionalism
- Project Management
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (eg fax, printer etc)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation
- Scheduling
- Proficient in [software]
- Compassionate care
- Insurance practices
- CPR certification
Timeline
Patient Care Assistant
Nursing Management, LLC
01.2024 - Current
Front Desk Clerk
Coastal Family Health Clinic
08.2021 - 12.2023
TEAM LEADER
McDonalds Corporation
01.2020 - 06.2021
Front Office Clerk
Lewis Printing Company
10.2017 - 01.2020
High School Diploma -
Moss Point High School