Summary
Overview
Work History
Education
Skills
Timeline
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Carldee Roberson

Carldee Roberson

San Diego,CA

Summary

Dedicated professional adept at maintaining confidentiality in sensitive situations. Proficient in incident reporting and mentoring colleagues. Experienced Deputy Probation Officer with a strong background in rehabilitation and compliance, skilled in case management and risk assessment. Demonstrated success in guiding individuals through the probation process, resolving conflicts, and providing counseling to enhance public safety and offender outcomes. Seasoned Juvenile Probation Officer with Two years of criminal justice experience, possessing excellent communication, problem-solving, and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Deputy Probation Officer

County of San Diego
05.2023 - Current
  • Conducted risk assessments for probationers to ensure compliance with court mandates.
  • Developed and implemented case management plans tailored to individual rehabilitation needs.


  • Collaborated with community organizations to provide resources and support for client reintegration.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.

Uber Driver

Uber Eats
09.2021 - 05.2023
  • Delivered exceptional customer service while ensuring safe and timely rides for passengers.
  • Navigated efficiently using GPS technology to optimize routes and minimize wait times.
  • Maintained vehicle cleanliness and functionality, conducting regular inspections and necessary maintenance.
  • Adapted quickly to fluctuating demand patterns, adjusting availability to maximize earnings potential.

Security Officer

Securitas Security Services USA
07.2021 - 09.2021
  • Monitored premises to ensure safety and security for personnel and property.
  • Conducted regular patrols, identifying potential security risks and hazards.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Amazon Driver/Dispatcher

Amazon
02.2019 - 04.2021
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Documented all changes in computer tracking system.
  • Responded to over numerous daily caller requests with information about assistance and timeframes.
  • Directed all dispatching, routing and tracking of 20 fleet vehicles.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Sent out extra drivers to assist 8 hourly callers based on locations, needs and worker availability.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Checked in with dispatch service and updated with current location.
  • Delivered employees and materials to job sites daily.

Agent

ACTS Aviation Security
01.2019 - 12.2019
  • Managed client relationships, ensuring satisfaction and retention through effective communication and problem resolution.
  • Executed daily operations by coordinating logistics and streamlining workflow processes for enhanced efficiency.
  • Developed training materials for new agents, improving onboarding process and reducing ramp-up time significantly.

Lfyt Driver

Lyft
09.2017 - 01.2019

Security Officer

GMI Security
06.2016 - 09.2017
  • Responded swiftly to incidents, maintaining order and minimizing disruption.
  • Collaborated with law enforcement during investigations to enhance safety protocols.
  • Managed access control systems to restrict unauthorized entry effectively.
  • Developed incident reports detailing occurrences and response actions taken.

Education

-P.O.S.T certificate -

Southwestern College
San Diego, CA

high school diploma - undefined

Mount Miguel High School

Skills

  • Customer service
  • Radio
  • Suspicious activity monitoring
  • Property surveillance
  • Operational improvement
  • Problem resolution
  • Relationship development
  • Process improvement
  • Leadership skills
  • Dispatch skills
  • Mental health awareness
  • Self-defense techniques
  • Behavioral management
  • First aid training
  • De-escalation techniques
  • Restorative justice
  • Verbal and written communication
  • Trained in defensive tactics
  • Team building
  • Offender supervision

Timeline

Deputy Probation Officer

County of San Diego
05.2023 - Current

Uber Driver

Uber Eats
09.2021 - 05.2023

Security Officer

Securitas Security Services USA
07.2021 - 09.2021

Amazon Driver/Dispatcher

Amazon
02.2019 - 04.2021

Agent

ACTS Aviation Security
01.2019 - 12.2019

Lfyt Driver

Lyft
09.2017 - 01.2019

Security Officer

GMI Security
06.2016 - 09.2017

high school diploma - undefined

Mount Miguel High School

-P.O.S.T certificate -

Southwestern College

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Carldee Roberson