Carlee Butts
Selma
Summary
Detail-oriented Bank Teller with proven expertise in money handling, regulatory compliance, and customer service. Committed to enhancing transaction efficiency and customer satisfaction through strong teamwork and risk management.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Bank Teller
Bank of the Sierra
Selma, CA
11.2022 - Current
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Managed cash drawer, balancing funds and minimizing discrepancies during daily audits.
- Assisted customers with account inquiries, providing solutions to enhance satisfaction and retention.
- Trained new tellers on banking protocols and customer service best practices, fostering teamwork and collaboration.
- Identified opportunities for process improvement, recommending changes that increased operational efficiency.
- Ensured compliance with bank policies and regulations during transactions to mitigate risk exposure.
- Developed strong relationships with customers, contributing to increased loyalty and repeat business.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Supervised daily operations of teller line, ensuring compliance with banking regulations.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Generated monthly reports on customer activity and customer feedback.
- audit monthly reports ensuring correct information and balancing
Manager
Hungry Bear Cookies
Fresno, CA
02.2020 - 11.2022
- Oversaw daily operations to ensure production efficiency and quality standards.
- Developed and implemented training programs for new staff, enhancing team performance.
- Streamlined inventory management processes, reducing waste and ensuring timely supply delivery.
- Managed scheduling and resource allocation to optimize workforce productivity during peak hours.
- Fostered a positive workplace culture, mentoring staff to promote career development and teamwork.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Business
Clovis Community College
Clovis, CAHigh School Diploma -
Fresno Christian Schools
Fresno, CA05-2018
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Listening and comprehension
- Data entry efficiency and numerical accuracy
- Regulatory compliance and fraud detection
- Data inputting
- Multitasking and organization
- Team collaboration
- Risk management
- Confidentiality awareness
- Time management proficiency
- Strong work ethic
Timeline
Bank Teller
Bank of the Sierra
11.2022 - Current
Manager
Hungry Bear Cookies
02.2020 - 11.2022
No Degree - Business
Clovis Community College
High School Diploma -
Fresno Christian Schools