Carlee Craver
Kankakee
Summary
Dynamic and results-driven professional with a proven track record at Phillips Chevy, adept in CRM software and exceptional in multitasking. Excelled in enhancing client relationships through meticulous follow-up calls and efficient appointment setting, contributing significantly to team goals. Skilled in cash handling and known for exemplary time management, consistently exceeding performance targets. Have had highest shows 6 months in a row.
Overview
4
4
years of professional experience
Work History
BDC Representative
Phillips Chevy
12.2023 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Recorded accurate and efficient records in customer database.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Contributed to team success by consistently meeting or exceeding individual performance goals.
- Developed strong business relationships to provide service and value beyond customer expectations.
In-Home Nanny
Edith Hesser
02.2023 - 12.2023
- Monitored children's play activities to verify safety.
- Assisted with light housekeeping duties as well as running errands.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supervised children on playground to help develop physical and social skills.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from activities using personal or family vehicle.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
Cashier
Blains Farm and Fleet
05.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Front Desk Receptionist
Kankakee Park District
05.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Herscher High School
Herscher, IL11-2021
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Opening and closing procedures
- Cash handling
- Time management
- Multitasking
Timeline
BDC Representative
Phillips Chevy
12.2023 - Current
In-Home Nanny
Edith Hesser
02.2023 - 12.2023
Cashier
Blains Farm and Fleet
05.2022 - 03.2023
Front Desk Receptionist
Kankakee Park District
05.2021 - 02.2022
High School Diploma -
Herscher High School
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