Carlee DeBlois
Sidney
Summary
Dedicated customer service manager with experience in team leadership and operational efficiency. Known for enhancing service delivery and resolving customer issues effectively, contributing to improved client satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Bank Teller
TD Bank
Waterville, ME
06.2009 - 05.2010
- Processed customer transactions accurately and efficiently to enhance service delivery.
- Assisted clients with account inquiries, ensuring prompt resolution of issues.
- Maintained cash drawer accuracy through diligent balancing and reconciliation practices.
- Educated customers on banking products, fostering informed financial decisions.
- Assisted in processing nightly deposits for small business operations. Supported accurate record-keeping of daily financial transactions. Helped maintain cash flow through timely completion of nightly deposit tasks.
Call Center Representative
Tmoblie
Oakland, ME
04.2008 - 01.2009
- Assisted customers with inquiries and issues via phone, ensuring timely resolutions.
- Provided product information and support, adapting communication style to diverse customer needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Administrative Assistant
Lowes Home Improvment
Augusta, ME
01.2007 - 04.2008
- Reconciled daily cash reports, identifying discrepancies and implementing corrective actions promptly.
- Processed cash transactions efficiently, ensuring accuracy and compliance with financial policies.
- Monitored cash flow and inventory levels, providing insights to optimize operations and reduce costs.
- Prepared bank deposits efficiently, ensuring accurate accounting of daily revenue and maintaining a solid relationship with banking institutions.
- Resolved cashier discrepancies promptly, fostering an atmosphere of trust and accountability among team members.
Head Cashier
Home Depot
Augusta, ME
05.2004 - 01.2007
- Supervised daily cash register operations to ensure accuracy and efficiency.
- Trained and mentored new cashiers on customer service best practices and register systems.
- Implemented process improvements for cash handling procedures, reducing discrepancies by enhancing training programs.
- Managed scheduling and workflow of cashier team, optimizing coverage during peak hours.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Manager
Sam's Club
Augusta, ME
07.2001 - 05.2004
- Managed scheduling and staffing to ensure optimal coverage during peak hours, improving service levels significantly.
- Conducted performance reviews, providing constructive feedback that facilitated professional development for team members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Erskine Academy
China, MESkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer service
- Time management strength
- Positive attitude
- Multi-tasking skill
Timeline
Bank Teller
TD Bank
06.2009 - 05.2010
Call Center Representative
Tmoblie
04.2008 - 01.2009
Administrative Assistant
Lowes Home Improvment
01.2007 - 04.2008
Head Cashier
Home Depot
05.2004 - 01.2007
Customer Service Manager
Sam's Club
07.2001 - 05.2004
High School Diploma -
Erskine Academy