Carlee Francis

• Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
• Checked IDs and closely examined patrons' faces to verify age.
• Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
• Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.

• Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
• Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.

• Provided friendly, courteous service to create memorable moments for guests.
• Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

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