Carlee Gomez
Beaver Dam,WI
Summary
Dynamic and detail-oriented professional with proven expertise in cash handling and customer relationship development at Associated Bank. Recognized for minimizing discrepancies and enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining professionalism while fostering trust and loyalty among clients in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bank Teller
Associated Bank
Beaver Dam, WI
09.2020 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Seasonal Retail Associate
Kohl's
Beaver Dam, WI
11.2019 - 01.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Receptionist
Key West Full Service Salon and Spa
Beaver Dam, WI
09.2016 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
Beaver Dam High School
Beaver Dam, WISkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Listening and comprehension
- Relationship building
- Fraud detection
- Time management
- Problem-solving
- Multitasking and organization
- Phone etiquette
- Cash handling and management
Timeline
Bank Teller
Associated Bank
09.2020 - Current
Seasonal Retail Associate
Kohl's
11.2019 - 01.2021
Receptionist
Key West Full Service Salon and Spa
09.2016 - 08.2020
Beaver Dam High School