Carlee Heming
Murfreesboro,TN
Summary
A recent graduate with a Recording Industry Music Business Degree with a minor in Marketing. Reliable associate offering 4 years of retail experience, customer service, and event booking. Builds displays, updates signage, and serves customer needs in fast-paced environments. Excellent time management skills with strong verbal and written communication abilities. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Has volunteered at Rising Women on Music Row Event. Helped CRS with talent during their Seminar. Continues to work with a smaller artist out of Nashville with marketing and booking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Usher
Grand Ole Opry
04.2022 - 05.2024
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
Barista
Starbucks
10.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Supervisor
Krispy Kreme
05.2021 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Merchandise Associate
T.J. Maxx
10.2019 - 05.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Updated signage and price tags to reflect current sales.
Style Advisor
Justice Tween Brands
08.2018 - 08.2019
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
- Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
Education
High School Diploma -
Unity High School
Bachelor of Science - Music Business
Middle Tennessee State University
12.2023
Skills
- Priority management
- Business administration
- Strategic planning
- Search Engine Optimization
- Staff Management
- Operations management
- Training and mentoring
- Sales and marketing
- Supervision
- Patience and composure
- Working under pressure
- Reliability and punctuality
- Guest service
- Safety awareness
- Customer Relations
- Cash Register Operation
Additional Information
Alumni member of Zeta Tau Alpha Fraternity at MTSU
Certification
- Certified: Content Marketing Specialist,
- Certified: Marketing: Copywriting for Social Media Specialist
- Social Media Marketing Certification
Timeline
Usher
Grand Ole Opry
04.2022 - 05.2024
Barista
Starbucks
10.2021 - 04.2022
Supervisor
Krispy Kreme
05.2021 - 10.2021
Merchandise Associate
T.J. Maxx
10.2019 - 05.2021
Style Advisor
Justice Tween Brands
08.2018 - 08.2019
High School Diploma -
Unity High School
Bachelor of Science - Music Business
Middle Tennessee State University