Carlee Newton
LA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Commercial Insurance Renewal and Service Expert
CSLR Insurance
04.2024 - 06.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided quotes on various types of insurance policies.
Customer Sales and Service Expert
Allstate Insurance Co
Remote
10.2022 - 03.2024
- Educated clients on policy benefits and potential discounts available.
- Collaborated with team members to enhance customer experience and service quality.
- Developed strong relationships with clients to foster trust and loyalty.
Customer Service Sales Representative
State Farm
01.2022 - 09.2022
- Assisted customers with policy inquiries and claims processing.
- Provided accurate information about insurance products and coverage options.
- Maintained organized records of customer communications and transactions.
Education
Associate of Business Technology -
Delta Community College At Monroe
Skills
- Product knowledge
- Effective communication
- Good Telephone Etiquette
- Interpersonal communication
- Written communication
- Recordkeeping
- Conflict resolution
- Regulatory compliance
Certification
- Multi State Licensed Property and Casualty Insurance Agent
- NRF Customer Service and Sales Certification- This certification was to enhance the value of quality customer service as someone who works front line with the customers, obtain advanced retail skills, learn and better serve customers based on their needs, and master interpersonal communication skills.
Languages
English
Native or Bilingual
Timeline
Commercial Insurance Renewal and Service Expert
CSLR Insurance
04.2024 - 06.2025
Customer Sales and Service Expert
Allstate Insurance Co
10.2022 - 03.2024
Customer Service Sales Representative
State Farm
01.2022 - 09.2022
Associate of Business Technology -
Delta Community College At Monroe